Laptop being weird - system service fault?

[Jessica Chivers]

Hi I hope someone can help me , I have never used this system before!
Basically something's happened to my laptop (I use Office XP) and I don't
know what. I right clicked on my volume control in my system tray (To unmute
the sound) and it wouln't open the volume properties. It came up with a
message about a system service not being available. A moment later the
volume icon disappeared altogether from my system tray.

I went into the help files ("Help & Support") and a similar message came up
- "Windows cannot open Help & Support because a system service is not
running. To fix this problem, start the service named 'Help and Support'."

I have scanned my laptop for viruses using "e-scan" and it found nothing.
I've also rebooted and it's not made any difference. Something else that
happens on occasion is that one minute my ipaq is synching fine with my
laptop and the next it thinks it's nolonger connected (even when it's not
been touched or anything).

Please can some clever wizard of a person give me a hand. I'm not a dumb
blond, just not overly aware of what to do in such technical difficulties.

Thanks so much, Jessica

 

[Beth Melton]

This is a Windows question rather than an Office question. You might
try posting to a Windows newsgroup since that's where the Windows
experts tend to hang out.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

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