Large File Sending Error

C

Cathy from Texas

Ever since I loaded the upgrade to Outlook 2002 (Office
XP 2002 Standard w/regular service pack upgrades), it has
been impossible to send a large attachment, such as a
JPEG or a .DOC. Of course, as I am a writer, I need to do
this quite often.

What happens is that once the message is constructed
and 'Send' is clicked, the file begins to send, but the
readout will show 100% completed, and then decrease ---
66% sent, 50% sent, 33% sent, 5% sent. If I disconnect
the modem (dial-up 26.4Kbs), there will be 5-10 error
messages that appear, showing that the program was trying
to re-send the file over and over. If I just leave it
alone for an hour, it will send 15-20 copies of the same
message and attachment to the recipient! I have changed
the options to increase the time-out, increased the time
between auto sends, and completely eliminated the auto
send, but nothing is working. I have checked multiple
times for a virus, and keep my Trend Micro PCillian fully
up to date. The program didn't used to do this before the
most recent service pack. Help, anyone? Is there a
patch for this?
 
T

ttturner

What was the name-number of the upgrade? Check Microsoft
site for the details of the upgrade. I assume that you
were able to send/recieve large files before the upgrade.
Have you read the details of the upgrade? Was that XP SP2
that you upgraded to or just Outlook Office upgrade. XP
SP2 has/had issues. Try uninstalling the upgrade to see
if this repairs the problem. Go to Control Panel> Add
remove programs, scroll to the bottom check for the
upgrade by name or the date you installed it. Uninstall
it (you can always reinstall) if this fixies the problem
your good to go. Read the details of the upgrade before
installing to see the impact on your system. Search
google or CNET downloads for shareware /freeware
utilities that breakup large files and reassemble on the
recieving end. You mentioned a modem-does your ISP
restrict the size of files you can send? Was the current
file larger than the others you sent? Check the ISP
website for these details.
 
C

Cathy from Texas

I wish I could tell you! I bought the XP upgrade after
SP1 and 2 were out for some time (I used Outlook 2000 for
quite a while on the XP platform) and loaded SP2 and SP3
right after one another. There are so many individual,
numbered upgrades in the "Add/Remove Programs" section,
that I don't know which one to pick! Should I back
everything up and remove Office Standard altogether, and
then reload?? Of course, if I remove it, because it's an
upgrade, I'll first have to load Office 2000 for it to
grab onto. Is there anything easier?
 
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