Line always busy

[Gary]

Setup: XP / OL 20020SP-1 / XP Fax

Problem: appears not to be with software as intended.

When I dial up my fax I always get the "line is busy" statement. I have
tried without going through the fax program and much to my surprize I get
the same message.

I do not get this message when logging onto my ISP as it picks up right away
(thus not hearing any signal).

The not busy signal in my area is x.x...x.x...x.x...x.x...
The busy signal is x.x.x.x.x.x.x.x.

It looks like XP is thinking that the close rings on the not busy signal is
"busy".

Is there a way to have XP accept the ring tones as they are in my area ?.

Thanks,

Gary

 

[Russ Valentine [MVP-Outlook]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.