Login issue outlook 2000

S

Stephen Harris

Recently installed a new system with xp sp2 onto a SBS server 2000 system.
New pc has outlook 2000. System logged into network fine and initially
logged into the exchange server fine. Cutstomer is using Mcafee virus
protetction that had to be re-downloaded on this new client. When accessing
Mcaffe's web site for downloading the VP, it asked me for a username and
password apparently to get through the isa server. I put in the
administrators username and password, rather than the users, which
apparently I should have used, and downloaded the VP AOK. Now when I open
outlook I get the "Can't open the store, you don't have permission to
login". If I switch outlook over to login to the administrators mailbox, it
will login just fine. So apparently outlook took the password that I used
for the ISA access and is now using this as it's default username and
password. If I change the password authentication to "None", then I get a
enter the username, password and domain name. If I enter the users
information, outlook opens fine. My question is, where is this password
cached, and how can it be changed? or some other work around...

Thanks
Steve Harris
 
L

Lanwench [MVP - Exchange]

Stephen said:
Recently installed a new system with xp sp2 onto a SBS server 2000
system. New pc has outlook 2000. System logged into network fine and
initially logged into the exchange server fine. Cutstomer is using
Mcafee virus protetction that had to be re-downloaded on this new
client. When accessing Mcaffe's web site for downloading the VP, it
asked me for a username and password apparently to get through the
isa server. I put in the administrators username and password, rather
than the users, which apparently I should have used, and downloaded
the VP AOK. Now when I open outlook I get the "Can't open the store,
you don't have permission to login". If I switch outlook over to
login to the administrators mailbox, it will login just fine. So
apparently outlook took the password that I used for the ISA access
and is now using this as it's default username and password. If I
change the password authentication to "None", then I get a enter the
username, password and domain name. If I enter the users information,
outlook opens fine. My question is, where is this password cached,
and how can it be changed? or some other work around...

Thanks
Steve Harris
Click to expand...

Not sure exactly what happened, but I'd just create a new mail profile for
the user to see if it works.
 
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