Login Password Issues

R

riccadonna63

Hello

We have a few users who keep getting the login screen every time that
they click on a new page in both PWA and sharepoint. They then have to

enter it in at least 3 times before it lets them view the new page.


They have the URL saved in their trusted site. They have clicked on
the box that says "Save Password" and they don't have any discussion
toolbars open.


I have looked at all the help files and everywhere I can think of but
can't find any information to help me.

Does anyone know anything else I can try?

Thank you
Rosa
 
M

Marc Soester

Hi Rosa,

I have posted this already, so I am not sure if it shows up twice.
It is likely that your users have resetnly changed their password.
Try the following:
On the users desktop open the Control Panel ( assuming Windows XP)
Go to User Accounts, a dialog window will open
go to the advanced tab and click ont he "Manage Passwords" button. A new
dialog window will open
highlight the passwords and click the remove button to delte the password
settings
Click OK
this should solve the problem ( I hope)
 
R

riccadonna63

Thanks Marc

I will get them to try that and let you know how it goes.

Cheers
Rosa
 
R

riccadonna63

Hi Marc

We tried that and unfortunately it didn't work. If you have any other
ideas I'd be very grateful.

Thanks
Rosa
 
M

Marc Soester

Hi Rosa,

the only other thing I can think of right now is rebuilding the provile of
the user. This may does the job
I hope this helps
 
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