Lost cd's can't perform upgrade

J

Jason Kaiser

I have a client who installed upgrade versions of Office
XP on their workstations and then threw away their old
office 2000 install cd's. How could they possibly
install the upgrade version on a pc that has a new hard
drive? It keeps saying "no qualifying product found" and
aborts the installation. Is there anyway to "prove" that
they once had office 2000?
 
C

Cassandra

Have they tried contacting Microsoft? MS should have their registration information. Do they have their registration number, sometimes it's tape or stuck to the manual. Or maybe they wrote it down. MS may ask for it. Hope this helps. If not, they may have to purchase a full version...just like me. The Office 2000 I had was given to me from my previous employer, which I was "suppose" to uninstall when I terminated. I waited until I had the money to purchase the full version

Good luck
Cassandra
 

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