Office Small Business 2007 Upgrade doesn't work

[djt]

I purchased Office Small Business 2007 Upgrade version (on CD - purchased
from Amazon.com), and have both Office Professional 2000 (CD) and Works 9.0
(OEM install on computer) installed on my computer, both of which are listed
by Microsoft on the Office upgrade webpage as upgradeable products. Yet the
installer says it can find no upgradeable products on my computer, and thus
refuses to install Office SB 2007.

I'm at a loss, and Microsoft demands a minimum $99 for email support, and/or
$259 for telephone support, to help me install what is apparently a defective
product - a situation which I find to be rather ridiculous.

Any suggestions on how to fix this without spending more money?

 

[DL]

You need to run MSUpdate to install the Works update that prevents it being
identified by Office 2007
Allthough when you run 2007 upgrade & it complains you should be able to
swap with your Office2k cd, browse to it and confirm, then reswap cd to
continue the installation

 

[djt]

Thanks, DL for your suggestion.

However, by trial and error, I finally discovered the problem with the
Office 2007 SB upgrade: I had previously downloaded and installed the Office
2007 SB trial. I tried to uninstall it before installing the CD version I
purchased, however I was unable to perform the uninstall "automatically" via
Control Panel. I eventually found another post on this board about how to
manually uninstall Office 2007 (others apparently had the same problem with
the auto uninstall), and followed the instructions to manually uninstall
Office - which is an extremely tedious and timeconsuming process (having to
deal with all the registry edits). After several hours of tedium, I
completed the manual uninstall and voila the Office installer worked ... sort
of. It installed Office OK but could not install the Business Contacts (Disk
2) successfully.

My ability to work on this install any longer is exhausted for the moment.

My conclusion: Microsoft produces and sells defective (i.e., "crap")
software. None of these "issues" should have been a problem if the software
wasn't full of stupid bugs.

Thanks, Microsoft ... not only for your crap software, but especially for
charging outragious prices for email tech support, forcing your customers to
flail about on these discussion boards, when your crap software fails to
perform as advertised.

 

[Peter Foldes]

You would have needed to install the Works 9 Update for not having any issues. A bit
late now. So you will need to live with it or uninstall Office then install the
Woirks9 Update and then re-install Office for a trouble free installation.
DL posted this to you and you seem to have ignored it.