B
Big Jim
I have lost the program CD for office but I have the upgrade CD but to
reinstall office I need the orginal, what can I do?
reinstall office I need the orginal, what can I do?
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J
JoAnn Paules [MVP]
1. What version of Office did you lose?
2. Did it come with your computer or did you purchase it from a retailer?
(I might be able to help you but my response varies depending on your
answers.)
2. Did it come with your computer or did you purchase it from a retailer?
(I might be able to help you but my response varies depending on your
answers.)
B
Big Jim
I dont remember what version I bought, I think it was office 2000, but I
purchased it from a retailer and I also upgraded it to office XP
Professional version 2002. I also bought the upgrade for the same PC. I
wanted to install the same version onto my laptop but all I have is the
upgrade since I lost the main CD and so I cant install it on the laptop.
Your help would be greatly appreciated.
--
Jim
purchased it from a retailer and I also upgraded it to office XP
Professional version 2002. I also bought the upgrade for the same PC. I
wanted to install the same version onto my laptop but all I have is the
upgrade since I lost the main CD and so I cant install it on the laptop.
Your help would be greatly appreciated.
--
Jim
JoAnn Paules said:1. What version of Office did you lose?
2. Did it come with your computer or did you purchase it from a retailer?
(I might be able to help you but my response varies depending on your
answers.)
--
JoAnn Paules
MVP Microsoft [Publisher]
C
Carey Frisch [MVP]
The only way to install an upgrade version of Office is
to have on hand the old qualifying Office CD. Without
it, you cannot install the upgrade version. You would
need a "Full Version" of Office.
Products that qualify for the Microsoft Office XP upgrade
http://support.microsoft.com/kb/290540/en-us
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx
------------------------------------------------------------------------------------------------------------
:
| I dont remember what version I bought, I think it was office 2000, but I
| purchased it from a retailer and I also upgraded it to office XP
| Professional version 2002. I also bought the upgrade for the same PC. I
| wanted to install the same version onto my laptop but all I have is the
| upgrade since I lost the main CD and so I cant install it on the laptop.
| Your help would be greatly appreciated.
|
| --
| Jim
to have on hand the old qualifying Office CD. Without
it, you cannot install the upgrade version. You would
need a "Full Version" of Office.
Products that qualify for the Microsoft Office XP upgrade
http://support.microsoft.com/kb/290540/en-us
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx
------------------------------------------------------------------------------------------------------------
:
| I dont remember what version I bought, I think it was office 2000, but I
| purchased it from a retailer and I also upgraded it to office XP
| Professional version 2002. I also bought the upgrade for the same PC. I
| wanted to install the same version onto my laptop but all I have is the
| upgrade since I lost the main CD and so I cant install it on the laptop.
| Your help would be greatly appreciated.
|
| --
| Jim
J
JoAnn Paules [MVP]
Because it was Office 2000, you are out of luck with getting it replaced
easily. According to Microsoft:
"Microsoft Office 97 suites and Microsoft Office 2000 suites are the only
valid upgrade products for the Office XP suites. You cannot use the Academic
Edition of Office 97 or Office 2000 as a qualifying product."
It looks like you'll have to see if you can buy a copy from something like
eBay. I personally wouldn't buy software in eBay but you're between a rock
and a hard place. Are you **POSITIVE** the CD is lost? Have you looked
everywhere imaginable?
(I was hoping you had lost an Office XP disc and couldn't upgrade to 2003.
If that were the case, you'd have a way to get things replaced.)
--
JoAnn Paules
MVP Microsoft [Publisher]
easily. According to Microsoft:
"Microsoft Office 97 suites and Microsoft Office 2000 suites are the only
valid upgrade products for the Office XP suites. You cannot use the Academic
Edition of Office 97 or Office 2000 as a qualifying product."
It looks like you'll have to see if you can buy a copy from something like
eBay. I personally wouldn't buy software in eBay but you're between a rock
and a hard place. Are you **POSITIVE** the CD is lost? Have you looked
everywhere imaginable?
(I was hoping you had lost an Office XP disc and couldn't upgrade to 2003.
If that were the case, you'd have a way to get things replaced.)
--
JoAnn Paules
MVP Microsoft [Publisher]
Big Jim said:I dont remember what version I bought, I think it was office 2000, but I
purchased it from a retailer and I also upgraded it to office XP
Professional version 2002. I also bought the upgrade for the same PC. I
wanted to install the same version onto my laptop but all I have is the
upgrade since I lost the main CD and so I cant install it on the laptop.
Your help would be greatly appreciated.
--
Jim
JoAnn Paules said:1. What version of Office did you lose?
2. Did it come with your computer or did you purchase it from a retailer?
(I might be able to help you but my response varies depending on your
answers.)
--
JoAnn Paules
MVP Microsoft [Publisher]
Big Jim said:I have lost the program CD for office but I have the upgrade CD but to
reinstall office I need the orginal, what can I do?
B
Big Jim
I knew that but my question was how do I obtain another copy of the
qualifying CD, will they send me a replacement or will I have to just buy
the whole thing all over again?
--
Jim Salyer
Area Supervisor Sonic Drive In
Email: [email protected]
Home: 505-474-4863
Cell: 505-670-4138
Fax: 505-474-4540
qualifying CD, will they send me a replacement or will I have to just buy
the whole thing all over again?
--
Jim Salyer
Area Supervisor Sonic Drive In
Email: [email protected]
Home: 505-474-4863
Cell: 505-670-4138
Fax: 505-474-4540