Lost XL on XP upgrade

M

Michgibs

I upgraded to XP but now my old versions of word, excel do not work. Can
anyone help?
 
H

Hank Scorpio

I upgraded to XP but now my old versions of word, excel do not work. Can
anyone help?
Click to expand...

You haven't provided a great deal of information; such as:
- What you upgraded to XP from;
- What versions of Excel and Word you're using;
- Whether you mean that they won't install, or whether they just won't
run from a shortcut;
- What error messages (if any) you get when you attempt to install or
run them, as the case may be; and
- Whether you've tried uninstalling and reinstalling Word and Excel.

Any other details that you think may be relevant would be helpful.
 
J

Jim Rech

I'm running versions of Excel from Excel 4 to Excel 2003 under Windows XP
with no problem...
 
M

Michgibs

Hi Hank - sorry I didn't explain very well.
I previously ranwindows ME (preloaded on the PC) for which I purchased an XP
upgrade.
Word and excel were already preloaded on the machine (I think they were 97
or 98 versions). However, once I loaded XP, they won't work. When i double
click on the icons, they simply don't open. I have tried right clicking, I
have tried 'open with' but no luck.

Can you help?
 
H

Hank Scorpio

Hi Hank - sorry I didn't explain very well.
I previously ranwindows ME (preloaded on the PC) for which I purchased an XP
upgrade.
Word and excel were already preloaded on the machine (I think they were 97
or 98 versions). However, once I loaded XP, they won't work. When i double
click on the icons, they simply don't open. I have tried right clicking, I
have tried 'open with' but no luck.

Can you help?
Click to expand...

Not very much, I'm afraid.

I'm aware of a couple of instances where upgrading Windows has played
merry havoc with existing Office installations, but the ones that I
know about revolve around Outlook. However in all cases MS's advice is
the same; reinstall the Office application. (Which I'd definitely have
done when doing an upgrade from ME to XP anyway; they're VERY
different animals in most respects.)

I know you said that the applications came pre-installed, but if the
vendor was legit he should have given you the disks. Only advice I can
give is to blow away the Office installation and reinstall.

If you don't have the disks, but you registered the software, you MAY
be able to get a replacement disk from Microsoft. I have a colleague
who did that for Office 97 when his original set of floppies started
to die. (They supplied him with a replacement CD-ROM at notional cost,
but this was a LONG time ago.) Whether MS still supplies disks for
software which is that old (and no longer supported) is, however,
questionable.

(It would have been 97 rather than 98. 98 was a Mac product except,
just to confuse things, for Outlook 98, which was released in
Windows.)
 
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