Dear Customer,
Thanks for your update.
Based on my knowledge, the behavior happens due to the following cause. By
default, the Autoarchive feature in Outlook will archive old items as local
archive PST file. The AutoArchive feature runs automatically whenever you
start Outlook. Outlook checks the AutoArchive properties of each folder by
date and moves old items to your archive file. So if the Outlook creates a
local archive PST file, and if the file is not shared through internal
network, when you log on another computer, the Outlook will never verify
where the PST is stored. For more information about Autoarchive feature,
please refer to the article below.
830119 Description of the AutoArchive feature in Outlook 2003
http://support.microsoft.com/?id=830119
And according to my knowledge, even the PST is shared through the network,
it is not a recommended solution by Microsoft. For more information, please
refer to the article below.
297019 Personal folder files are unsupported over a LAN or over a WAN link
http://support.microsoft.com/?id=297019
So considering current situation, first it is not recommended to use
Autoarchive feature for roaming profile. Please first log on the
workstation where you first implemented Autoarchive in Outlook, then click
Tools menu, click Option, click other tab, click autoarchive button, verify
the location to save the archive.pst file in "Move items to" box. Then go
to the location directly, then locate the archive.pst, and open the file
directly in the Outlook. You can even restore the file by import the
archive.pst file to your mailbox.
Hope this helps. If there is anything unclear, feel free to let me know.
Thanks and have a nice day!
Thanks & Regards,
Lee Li
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
=====================================================
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--------------------
| Content-Class: urn:content-classes:message
| From: <
[email protected]>
| Sender: <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
| Subject: RE: Mail archive folder deleted on logging off
| Date: Thu, 16 Dec 2004 11:13:04 -0800
| Lines: 153
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[email protected]>
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|
| Thank you Lee. Much appreciated.
|
| A user will receive a message that their mailbox is full.
| They have heard of archiving and so choose Archive from
| the menu. Outlook offers a default location for the
| Archive.pst file on the local C drive in the user's
| (roaming) profile folder tree. The mail is archived to
| the Archive.pst file in this folder. The user then logs
| off, and the folder is not copied to the server, but is
| deleted as it appears to be a volatile part of the
| roaming profile. The user's Archive.pst file is of course
| also deleted. When the user next logs on, he receives a
| message that their archive file cannot be found, and all
| their archived messages are gone.
|
| This is happening to 7 users.
|
| Many thanks
|
| >-----Original Message-----
| >Dear Customer,
| >
| >Thank you for posting here. I appreciate that you have
| taken the time to
| >write to us. However, I am not quite clear about your
| concern. Do you mean
| >that the archive folder disappears or being deleted once
| logging off? If
| >so, in order to get a more concrete idea as to what the
| exact problem is
| >and how to resolve it efficiently, please let me know
| the following
| >information.
| >
| >1. After what kind of action, the issue first happened?
| >
| >2. If the archive folder will automatically disappear or
| being deleted once
| >logging off, is the PST file still existing in the local
| hard disk? Do you
| >need to manually add this PST file to Outlook next time?
| >
| >Meanwhile, please try the following steps and let me
| know the result.
| >
| >Step 1: Create a new Profile
| >
| >Note: A new profile is a new environment for us to use
| Outlook. To create a
| >new profile is only for a test to see if the problem is
| related to the
| >corrupt profile of Outlook. Creating new profile will
| not do any damage to
| >the old profile.
| >
| >You can refer to the following article in the Microsoft
| Knowledge Base (KB)
| >for more information:
| >
| >287072 OL2002 How to Create a New E-mail Profile for
| Outlook
| >
http://support.microsoft.com/?id=287072
| >
| >829918 How to create a new e-mail profile in Outlook 2003
| >
http://support.microsoft.com/?id=829918
| >
| >If the issue persists, please continue with next step.
| >
| >Step 2: Outlook Safe Mode
| >
| >We can start Outlook with the "safe" switch to see if it
| works. Please
| >follow the steps below:
| >
| >1. On the Start menu, click Run.
| >2. Input "Outlook.exe /safe" (without the quotation
| marks) and click OK.
| >3. Please perform a test to see if the problem still
| occurs.
| >
| >Note: There is a space between Outlook and the forward
| slash (/).
| >
| >If the issue persists, please continue with next step.
| >
| >Step 3: Clear all Add-Ins in Outlook.
| >
| >1. Start Outlook.
| >2. On the Tools menu, click Options, and then click the
| Other tab.
| >3. Click Advanced Options, and then click Add-In Manager
| and COM Add-Ins
| >respectively.
| >4. In both Add-in boxes, click to clear the check boxes
| for the add-ins.
| >5. Click OK three times.
| >
| >Please verify the issue and let me know the results so
| that I can provide
| >further assistance on this problem. I am looking forward
| to your reply.
| >
| >Thanks & Regards,
| >
| >Lee Li
| >Microsoft Online Partner Support
| >
| >Get Secure! -
www.microsoft.com/security
| >
| >=====================================================
| >When responding to posts, please "Reply to Group" via
| your newsreader so
| >that others may learn and benefit from your issue.
| >=====================================================
| >This posting is provided "AS IS" with no warranties, and
| confers no rights.
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: <
[email protected]>
| >| Sender: <
[email protected]>
| >| Subject: Mail archive folder deleted on logging off
| >| Date: Fri, 10 Dec 2004 01:21:26 -0800
| >| Lines: 8
| >| Message-ID: <
[email protected]>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| X-MimeOLE: Produced By Microsoft MimeOLE
| V5.50.4910.0300
| >| Thread-Index: AcTemaABVOITwleOS1KnYR6t5Z2lrQ==
| >| Newsgroups: microsoft.public.outlook.general
| >| Path: cpmsftngxa10.phx.gbl
| >| Xref: cpmsftngxa10.phx.gbl
| microsoft.public.outlook.general:260752
| >| NNTP-Posting-Host: tk2msftngxa13.phx.gbl 10.40.1.165
| >| X-Tomcat-NG: microsoft.public.outlook.general
| >|
| >| Hi All,
| >|
| >| As the subject indicates, I don't understand why this
| is
| >| happening.
| >|
| >| Please can anyone help ?
| >|
| >| Thanks
| >|
| >
| >.
| >
|
