mail merge "dialog engine failure"

[donni]

When I go to Excel list to merge with form letter I am receiving a message
that says "dialog or data engine failure please try again later". I cannot
get addresses to download nor get by this message. . . Help?

 

[Kevin B]

See if the Microsoft Knowledge Base article at this URL helps.

http://support.microsoft.com/kb/320838

 

[Kevin B]

Or this URL which has a different solution that indicates that there might be
some missing components with your current Office installation:

http://support.microsoft.com/kb/322215