Manual receive email hangs at 97%

[NeedHelp]

I have a user that uses Outlook 2003 connected directly to an Exchange
2003 Server. I recently configured him to "use cached exchange mode". A
week later he calls that when he pushes the Send/Receive button he is
able to send and receive all emails but the window hangs at 97% done.
To stop it he has to highlight the task and choose "Cancel Task". Since
he is able to transfer emails back and forth it's not a major issue,
but asking the president of the company to keep doing unnecessary extra
steps is not a valid option. I have rebooted the computer and that
didn't solve anything and he says that he hasn't installed any
applications recently. Could someone help me to solve this riddle?
Thank you.

 

[Vanguard]

I have a user that uses Outlook 2003 connected directly to an Exchange
2003 Server. I recently configured him to "use cached exchange mode". A
week later he calls that when he pushes the Send/Receive button he is
able to send and receive all emails but the window hangs at 97% done.
To stop it he has to highlight the task and choose "Cancel Task". Since
he is able to transfer emails back and forth it's not a major issue,
but asking the president of the company to keep doing unnecessary extra
steps is not a valid option. I have rebooted the computer and that
didn't solve anything and he says that he hasn't installed any
applications recently. Could someone help me to solve this riddle?

What if you STOP using cached mode for this user? I've seen other users
that cannot send e-mails because of using this mode and Outlook 2003 starts
working when it is turned off. It really doesn't help the user much unless
your Exchange server or network is so flaky that the user cannot view their
old e-mails and cached mode does nothing to retrieve new mails which is
primarily what users are interested in. Just turn of cached mode and stop
fretting about the little bit of extra traffic that this one user incurs
over your network. The president getting his e-mail is far more important
than the reduction of a few kilobytes in network traffic between that user
and the Exchange server. If you are using cached mode to compensate for a
flaky Exchange server which only lets your users access their old e-mails
while offline then focus on getting the network more stable so the Exchange
server is reachable or making the Exchange server more stable. Then when
cached mode screws up Outlook, just turn it off.