Message contents display in OWA and iPhone, not in Outlook

[mevans567]

I sometimes receive emails that display fine in Outlook Web Access (th
mail. subdirectory when using Exchange Server) and on my iPhone.

But in Outlook, I see no email content, it's just blank.

Some potentially salient facts:
1) This appears to happen only from one sender.
2) The sender is an earthlink.net account.
3) Not every message from that account exhibits the behavior.
4) When I reply or forward such a message (cc'ing myself) FROM OUTLOOK
it continues to NOT display the original content, although it doe
display my new content.
5) When I reply or forward such a message (cc'ing myself) FROM M
IPHONE OR OWA, it DOES display the original content, as well as my ne
content.
6) I am using Outlook 2007 SP2 MSO (12.0.6425.1000)
7) I am using Vista Ultimate SP2 (32-bit)
8) Our server is Exchange Server 2003 (not sure what SP)
9) I have compared my Outlook settings with others who received on
such message this morning, and who were able to see that message'
contents from within Outlook. Our settings are identical.

This is really pernicious... I would appreciate any ideas!
Thanks

 

[Brian Tillman [MVP - Outlook]]

I sometimes receive emails that display fine in Outlook Web Access (the
mail. subdirectory when using Exchange Server) and on my iPhone.

But in Outlook, I see no email content, it's just blank.

Sounds like something mungs the message as Outlook downloads it. One common
cause is an antivirus program configured to scan incoming messages. To test,
uninstall the AV program and reinstall without the mail scanning feature.
Then have that person send the message again.