Message recovery - Outlook 2002 & Exchange


J

jspellman

I have a user that would like to recover some messages
from her deleted items folder, but cannot. None of the
deleted messages show in the "recover deleted items"
window.

We are running exchange 2000 with "keep deleted items"
set to 15 days. I set the DumpsterAlwaysOn reg key to 1
in Outlook. I tried to recover from the users
installation of Office XP, as well as my installation of
Office 2003 to no avail.

I also tested this by deleting a message. It did not
show up when I attempted recovery.

Any ideas? Thanks, J.
 
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M

Milly Staples [MVP - Outlook]

Does the user have the appropriate exchange extensions loaded under the
add-in manager?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
jspellman <[email protected]> asked:

| I have a user that would like to recover some messages
| from her deleted items folder, but cannot. None of the
| deleted messages show in the "recover deleted items"
| window.
|
| We are running exchange 2000 with "keep deleted items"
| set to 15 days. I set the DumpsterAlwaysOn reg key to 1
| in Outlook. I tried to recover from the users
| installation of Office XP, as well as my installation of
| Office 2003 to no avail.
|
| I also tested this by deleting a message. It did not
| show up when I attempted recovery.
|
| Any ideas? Thanks, J.
 
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J

jspellman

Yes - the Exchange Extensions are checked in the Add-in
manager. I'm able to recover messages, but not for this
particular user.
 

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