messages

K

Kathy

Hi,

I have a friend who is having trouble with her outlook,
it is telling her that she has 60 messages but it is stuck
on the first message and it will not go anywhere so she
can not get her message. She was told that it is in her
setting. Is this true?

thanks, Kathy
 
R

Roady [MVP]

Where is is stuck? What version of Outlook are we talking about here? Does
she connect by POP3, IMAP, Exchange, HTTP, other...?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3
 
R

Roady [MVP]

With an Exchange connection she looks directly at her mailbox; there is not
really a send/recieve here between Exchange and Outlook so how come she has
to download 60 messages? Is she using Off-Line storage? If so; locate the
ost-file for her profile and scan it with scanost.exe or rename it to .old
and then resync the mailbox.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
the messages are trying to come in, The box come up and
get stuck there on the 1 0f 60 messages. I beleive it is
2000 and she is using exchange.
-----Original Message-----
Where is is stuck? What version of Outlook are we talking about here? Does
she connect by POP3, IMAP, Exchange, HTTP, other...?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
Hi,

I have a friend who is having trouble with her outlook,
it is telling her that she has 60 messages but it is stuck
on the first message and it will not go anywhere so she
can not get her message. She was told that it is in her
setting. Is this true?

thanks, Kathy
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