Microsoft Document Imaging crashing when accessing fax from Outloo

[ryaneco]

Hi,

I currently have a problem where I can't open a fax I have received in
Outlook 2003 Sp3 - it is in .tiff format and when I open it opens in
Microsoft Document and Imagaing It has always opened in this, but for a while
now (since sp3 upgrade) there has been an issue where it is consistently
crashing and having to restart the application!

The error log is here;

Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
fault address 0x00016537.

If anyone can help with this it would be much appreciated.

Kind Regards;

Ryan.

 

[Herb Tyson [MVP]]

There is a hotfix that addresses this, I believe. Take a look here:

http://support.microsoft.com/kb/952002/en-us