Microsoft Help Screen Failure

[Patricia Bordewich]

I can't access online or offline help screens in Office 2007 Word,
Excel, Access, Power Point of Outlook.

 

[JoAnn Paules]

Explain "can't access". What happens when you try?

 

[Susan Ramlet]

Is there a Help option available?
If so, when you select it, what happens (or doesn't)?
Do you get an error? If so, what does it say?