Microsoft Knowledge Base article 922850

[Shahar Zeevi]

After installing the technical refresh for office 2007 Beta 2 I get the
following error message with a word document

I had no problems with the Beta 2 (before the install of the TR).

Thanks,

“To open documents with this file type, disable the registry policy setting.
For more information, see Microsoft Knowledge Base article 922850.â€

 

[Bob Buckland ?:-\)]

Hi Shahar,

Hmmm. There registry keys that can be set to block certain file types and Word version files

==========
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Security\FileOpenBlock

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Word\Security\FileOpenBlock

==========
Word 2007 install can also set the keys for older file types Word 2007 won't support (Word v1/2 or old Word Mac, or Word files that
were created in a pre release/beta version of Office 2003 or of Office 2007 older than Beta 2.

Do any of the files you're trying to open fall into those categories?

If you hold down the control key while starting Word and open a Word .doc or .docx file do you still get that error?

Are you logged in as administrator?

=======
After installing the technical refresh for office 2007 Beta 2 I get the
following error message with a word document

I had no problems with the Beta 2 (before the install of the TR).

Thanks,

"To open documents with this file type, disable the registry policy setting.
For more information, see Microsoft Knowledge Base article 922850.">>

 

[Shahar Zeevi]

Thanks fo rthe help.

I do not have the "FileOpenBlock" key anywhere in my registry!

also holding the control did not help.

Thanks for your help

Shahar

 

[Bob Buckland ?:-\)]

Hi Shahar,

And the answer to the other questions please?

========
Thanks fo rthe help.

I do not have the "FileOpenBlock" key anywhere in my registry!

also holding the control did not help.

Thanks for your help

Shahar >>

 

[izzy]

I've got the same problem. After a fresh install of XP x64 (after a
failed upgrade attempt to Vista RC1) and fresh install of Office 2007
B2 + TR I now can't open some .DOC files.

It looks like I can open Word 2003 docs. But if I try to open
ROBOCOPY.DOC from the W2k3 ResKit I get the error. I can open the DOC
in WordPad fine.

 

[Suzanne S. Barnhill]

Have you disabled the Office Plug-in in Norton AntiVirus?

 

[Gengiz]

HEEEEEEEEEEEEEEEELLLLLLLLPPPPPPPPPPPPPPPP
I also can't open word docs now.. i get a message saying : the file ***** is
not available?? i need these files, someone please HELP ME..

 

[Suzanne S. Barnhill]

Have you disabled the Office Plug-in of Norton AntiVirus?

 

[Shahar Zeevi]

I do not know the original version as this document was sent to me by the
customer.

I did open in with the 2007 before the technical refresh update

Shahar

 

[Shahar Zeevi]

I have the business version (pushed by the server – little yellow
mouse/shield on the task bar)

How do I disable it?

Thanks,

Shahar

 

[Suzanne S. Barnhill]

If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

 

[Bob Buckland ?:-\)]

Hi Shahar,

And the result from the other steps to try of the previous message?

===============
I do not know the original version as this document was sent to me by the
customer.

I did open in with the 2007 before the technical refresh update

Shahar >>

 

[Gengiz]

thanks for everyones help, works now.. big respect

 

[dsa027]

I found a workaround...

1) Put the document into a Word 2007 "trusted location"
2) Add one or more "trusted locations" to the registry.

To find current trusted locations, look at the registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Security\Trusted
Locations]

You can add a location key (locationN). A good one to copy from when adding
is Location1 because it has the flag "AllowSubFolders".

An easy way to add a location is to right click a location, choose "export"
and export a file (e.g., x.reg) to your desktop. Open the file in an editor,
change line 3, the key name, (e.g., location1 to location3); change line 5,
the location (e.g., "C:\\Program Files\\Microsoft Office\\Templates\\" to
your path; and change line 6 so that the description is the same number as
the location (e.g., location3 description will be "3".

Worked for me...

 

[Shahar Zeevi]

Thanks,

this one works.

Shahar

I found a workaround...

1) Put the document into a Word 2007 "trusted location"
2) Add one or more "trusted locations" to the registry.

To find current trusted locations, look at the registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Security\Trusted
Locations]

You can add a location key (locationN). A good one to copy from when adding
is Location1 because it has the flag "AllowSubFolders".

An easy way to add a location is to right click a location, choose "export"
and export a file (e.g., x.reg) to your desktop. Open the file in an editor,
change line 3, the key name, (e.g., location1 to location3); change line 5,
the location (e.g., "C:\\Program Files\\Microsoft Office\\Templates\\" to
your path; and change line 6 so that the description is the same number as
the location (e.g., location3 description will be "3".

Worked for me...

After installing the technical refresh for office 2007 Beta 2 I get the
following error message with a word document

I had no problems with the Beta 2 (before the install of the TR).

Thanks,

“To open documents with this file type, disable the registry policy setting.
For more information, see Microsoft Knowledge Base article 922850.â€

 

[Shahar Zeevi]

I was unsuccessful unregistering the Norton AV

but the Word 2007 "trusted location" works.

Thanks,

Shahar