Hi Cheryl,
You may want to use the link below to post this question in the MS Office Communicator discussion group as well and mention if
you're using the 2005 or 2007 Communicator product.
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can icons or emoticons be added to Microsoft Office Communicator?>>
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Please let us know if this has helped,
Bob Buckland ?

MS Office System Products MVP
LINKS
A. Specific newsgroup/discussion group mentioned in this message:
news://msnews.microsoft.com/microsoft.public.office.communicator
or via browser:
http://microsoft.com/communities/newsgroups/en-us/?dg=microsoft.public.office.communicator
B. MS Office Community discussion/newsgroups via Web Browser
http://microsoft.com/office/community/en-us/default.mspx
or
Microsoft hosted newsgroups via Outlook Express/newsreader
news://msnews.microsoft.com