Microsoft Office Outlook 2003 startup error message

[billy589]

I receive the following message when I start Ms Outlook 2003 at home. I do
not use a MS product for e-mail and I removed GroupWise several months ago.
Outlook works fine at work where I do not use a MS product for e-mail. Could
someone please advise me what to do? Thanks, Bill

"Configuring Outlook
Configuring Outlook Accounts
Creating Welcome Message

Unable to open your default mail folders. An unexpected error has occurred.
MAPI was unable to load the information service gwmsp1.dll. Be sure the
service is correctly installed and configured."

 

[Milly Staples [MVP - Outlook]]

Close Outlook completely. Use Windows search to find and rename the extend.dat file to .old. Reopen Outlook. You may need to go one step further and create a new mail profile as well.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, billy589 asked:

| I receive the following message when I start Ms Outlook 2003 at home.
| I do not use a MS product for e-mail and I removed GroupWise several
| months ago. Outlook works fine at work where I do not use a MS
| product for e-mail. Could someone please advise me what to do?
| Thanks, Bill
|
| "Configuring Outlook
| Configuring Outlook Accounts
| Creating Welcome Message
|
| Unable to open your default mail folders. An unexpected error has
| occurred. MAPI was unable to load the information service gwmsp1.dll.
| Be sure the service is correctly installed and configured."

 

[billy589]

Hi Milly, I found extend.dat in the folder named C:\Documents and
Settings\myname\Local Settings\Application Data\Microsoft\Outlook and changed
its extension to .old.

The error message persists. Outlook will not open.

A new file named extend.dat now exists.

Please advise. Thanks, Bill