Microsoft Office Professional 2007 Trial Wont install on Vista Hom

[makaiman]

I recently bought a new notebook without any Microsoft Trial versions on it.
It is an Acer top of the line notebook. So, I downloaded the trial version of
Microsoft Office Professional 2007 which contains two downloads. The first
download which is the main big package (388 megs) won't install.

It says, "The installation of this package failed". I've tried multiple
times, have shut off everything with security and still get the same thing
including downloading it again and trying again.

Microsoft says they won't give any support to trial versions, and Acer says
call Microsoft. So I can't evaluate the product. What is wrong here? What do
I need to do? I've no office and I'm not going to buy the product until I
evaluate it. This is nuts. Hope someone can offer help. The OS is Vista Home
Premium....

 

[Eric A.]

Please add these two registy keys. They will force the computer to gather
verbose logs during the install.



HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
"Debug"=dword:00000007
"Logging"="voicewarmup"

Debug should be a Dword value and logging should be a string value.

Try to install office.

after it fails...

goto start/in the start search box type %temp% and hit enter.
In the temp directory view by details. Sort by last modified. The most
recent log file will probably be named something like msi23214.log or
officesetup4332.log please copy and paste the contents of that log here so we
may evaluate why the install is failing.

Thanks

 

[Tommy]

I recently bought a new notebook without any Microsoft Trial versions on it.
It is an Acer top of the line notebook. So, I downloaded the trial version of
Microsoft Office Professional 2007 which contains two downloads. The first
download which is the main big package (388 megs) won't install.

It says, "The installation of this package failed". I've tried multiple
times, have shut off everything with security and still get the same thing
including downloading it again and trying again.

Microsoft says they won't give any support to trial versions, and Acer says
call Microsoft. So I can't evaluate the product. What is wrong here? What do
I need to do? I've no office and I'm not going to buy the product until I
evaluate it. This is nuts. Hope someone can offer help. The OS is Vista Home
Premium....

 

[Tommy]

I recently bought a new notebook without any Microsoft Trial versions on it.
It is an Acer top of the line notebook. So, I downloaded the trial version of
Microsoft Office Professional 2007 which contains two downloads. The first
download which is the main big package (388 megs) won't install.

It says, "The installation of this package failed". I've tried multiple
times, have shut off everything with security and still get the same thing
including downloading it again and trying again.

Microsoft says they won't give any support to trial versions, and Acer says
call Microsoft. So I can't evaluate the product. What is wrong here? What do
I need to do? I've no office and I'm not going to buy the product until I
evaluate it. This is nuts. Hope someone can offer help. The OS is Vista Home
Premium....

 

[Tommy]

Go to User Accounts in control panel and turn off user controls. Vista has a
major problem with this feature. It also is the solution to many downloading
problems.

 

[Milly Staples [MVP - Outlook]]

Congratulations - you have now advised the OP to turn off all user level security so that installing ONE program will maybe work.

The problem with Vista's UAC is users who are too lazy to click on the prompts after reading and understanding them.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Tommy asked:

| Go to User Accounts in control panel and turn off user controls.
| Vista has a major problem with this feature. It also is the solution
| to many downloading problems.
|
| "makaiman" wrote:
|
|| I recently bought a new notebook without any Microsoft Trial
|| versions on it. It is an Acer top of the line notebook. So, I
|| downloaded the trial version of Microsoft Office Professional 2007
|| which contains two downloads. The first download which is the main
|| big package (388 megs) won't install.
||
|| It says, "The installation of this package failed". I've tried
|| multiple times, have shut off everything with security and still get
|| the same thing including downloading it again and trying again.
||
|| Microsoft says they won't give any support to trial versions, and
|| Acer says call Microsoft. So I can't evaluate the product. What is
|| wrong here? What do I need to do? I've no office and I'm not going
|| to buy the product until I evaluate it. This is nuts. Hope someone
|| can offer help. The OS is Vista Home Premium....

 

[Tommy]

Yes, and after banging my head on the wall for 9, yes, 9 hours and being on
chat with microsoft 4 different times that day, I finally got someone who
told me that as a last resort to turn off user control and try it. I did that
and had no problems downloading msn 9.5. As usual, microsoft leaves it up to
their customers to find and report bugs in their software. Something they
should do before releasing it to the consumer.

Of course, after completing what you're doing, you simply go back into user
control and reset it back to the original setting. I have done this 3 times
so far in order to be able to download software. The thing is, I am the sole
user and owner of the PC I have to do this on. Amagine that. An administrator
with no administrator rights. Go figure. Bottom line is that it worked and
I'm happy now.

 

[jimohan48]

Congratulations - you have now advised the OP to turn off all user level security so that installing ONE program will maybe work.

The problem with Vista's UAC is users who are too lazy to click on the prompts after reading and understanding them.

milly staples called it right-after not loading i erased and turned off user
mode and redownloaded--works now

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Tommy asked:

| Go to User Accounts in control panel and turn off user controls.
| Vista has a major problem with this feature. It also is the solution
| to many downloading problems.
|
| "makaiman" wrote:
|
|| I recently bought a new notebook without any Microsoft Trial
|| versions on it. It is an Acer top of the line notebook. So, I
|| downloaded the trial version of Microsoft Office Professional 2007
|| which contains two downloads. The first download which is the main
|| big package (388 megs) won't install.
||
|| It says, "The installation of this package failed". I've tried
|| multiple times, have shut off everything with security and still get
|| the same thing including downloading it again and trying again.
||
|| Microsoft says they won't give any support to trial versions, and
|| Acer says call Microsoft. So I can't evaluate the product. What is
|| wrong here? What do I need to do? I've no office and I'm not going
|| to buy the product until I evaluate it. This is nuts. Hope someone
|| can offer help. The OS is Vista Home Premium....