Microsoft Office will not install properly.

G

Gemma

I am using my Laptop which is connected to a home network between this and
the main PC. Both run on Microsoft Windows XP and can connect to the internet
with both computers.

I recently had to reinstall Microsoft Outlook on the laptop because somehow
the programme deleted itself and all i had left was the shortcut which went
to nowwhere. Which, by the way, only happened in my settings and not any
other users.
So i tried firstly to repair the installation, but when i tried to open
Outlook afterwards, an error message would pop up everytime saying

'Cannot start Microsoft Outlook. The .DLL file for the information service
could not be found. MAPI was unable to load the information service
PSTPRX.DLL. Be sure the service is correctly installed and configured.'

Then it said
'Unable to open your default e-mail folders' When you click OK another
window pops up saying 'Do you want to open your default file system folder
instead?'
If you click Yes it opens My Documents in Outlook and if you click No it
closes the programme.

So i then completly uninstalled Outlook and then reinstalled it, but the
same thing happens again? I cannot access anything apart from my file system
folders.

I have not idea what to do about this! Does someone have a solution in
Layman's Terms please?
It seems to me that it is installed correctly , it just needs properly
configuring, but i do not know what to do next.

Thanks, in advance, to anyone how takes the time to help.

Gemma
 
E

eddybarzoom

Gemma, try reinstalling the whole suite again. If you try to repair the
installation, and the registry is intact sometimes nothing happens.

You can force a full reinstall from the command prompt instead of using the
windows installer. Look in the office disk for a file called proplus.msi (or
something similar) and try

run d:\setup /facums proplus.msi which will force a complete reinstallation
of your office system

there are other settings eg /fecums or /focums or many others which do
similar tihngs. /facums is safe, but look at the miscrosoft.com knowledge
base if you are not sure. I am not sure what the help article ref is

Good Luck
 
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