Microsoft Office Word 2007 error message!!!

[htsj14]

Hi, I have a problem with my Word 2007 (Office SP1) on Vista. Whenever I
tried to close the document, it crashes and shows the error message. Besides,
if I tried to click any applications such as Pictures, Page Layout or any
options, the Word will crash. Here is my crash report that I got from Problem
Reports and Solutions and Event Viewer.

This is the report:-

Product
Microsoft Office Word

Problem
Stopped responding and was closed

Date
25/2/2008 10:27 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Hang Signature: 8340
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 17417
Additional Hang Signature 1: 8c87b39cf36c8290dfb3e0951fa1ed20
Additional Hang Signature 2: 717c
Additional Hang Signature 3: 21f8926ef7f18cb4ea1260110a6739cb
Additional Hang Signature 4: 8340
Additional Hang Signature 5: 8c87b39cf36c8290dfb3e0951fa1ed20
Additional Hang Signature 6: 717c
Additional Hang Signature 7: 21f8926ef7f18cb4ea1260110a6739cb

Extra information about the problem
Bucket ID: 114221103


This is the report from Event Viewer:-

Log Name: Application
Source: Application Hang
Date: 25/2/2008 10:27:52 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: HenryTeoh-PC
Description:
The program WINWORD.EXE version 12.0.6211.1000 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Problem Reports and Solutions
control panel. Process ID: 13f8 Start Time: 01c877ba8e2bbc8c Termination
Time: 7
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-02-25T14:27:52.000Z" />
<EventRecordID>35613</EventRecordID>
<Channel>Application</Channel>
<Computer>HenryTeoh-PC</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>12.0.6211.1000</Data>
<Data>13f8</Data>
<Data>01c877ba8e2bbc8c</Data>
<Data>7</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

This is really frustrating for me as most of my documents crashed and unable
to save it. Btw, I have installed an additional program named MathType 6. Is
the reason for the crash due to the program or the SP1?

Hope someone can help me ASAP.

Thx in advance..

 

[Terry Farrell]

99.99'% of the time this is due to an incompatible third party addin. Test
for this by starting in Safe Mode. From Start, Run (Winkey+R) type in

winword /a

and press enter. This starts Word in Safe mode which is its virgin install
mode bypassing all addins, customisations, etc. Just close it now. If it is
OK, it pretty much proves that Word is fine but there's a nasty addin
causing the problem.

--
See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

 

[htsj14]

Firstly, thx for your swift reply. I have tried loading Word 2007 in safe
mode and it did solve the problem. I have also read through the link you gave
however I did not find and .dot file in the startup folder. I have randomly
checked through and found active application add-ins - AddinTools Classic
Menu Check Tool and Addin Tools Classic Menu AND the add-in for MathType6
with file extension .wll, .dot and .dotm is still in the list although I have
deleted it. Is there any methods to find the files?

Furthermore,I have deleted the third party add-on program which is the
MathType 6 located in the startup folder. However, whenever I tried to start
Word in normal mode, all of the options are now available but still whenever
I try to close the Word, it crashes yet again.

Hope I can receive your reply soon.

 

[Beth Melton]

Are you looking in Word Options for the list of Add-ins? Click the Office
Button/Word Options/Add-ins. You should see the location of the add-ins in
this dialog box.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton

What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

 

[htsj14]

Hi once again, I have tried to delete the Normal.dotm on
"C:\Users\Henry\AppData\Roaming\Microsoft\Templates. However, the template
keeps on regenerate itself. Under the template, there are the 3 add-ins which
I tried to remove but still appears. Is this the cause of the problem?

 

[htsj14]

Hi Beth, I have looked in the Add-ins options and I have found the deleted
add-ins still on the list and the location of the file is non-existable since
I have already uninstalled the program.

 

[Plotin]

Hi,

Do you have a HP photosmart printer? If yes, that's the problem when you try
to close word files. Just uncheck that printer as the default one and your
problem will be resolve. But, after that, you have to select always the HP
printer manually when you want to print.

Hope that help you.
GF.