Microsoft Outlook 2007 business contact manager just won't installand it's doing my head in!

Discussion in 'Outlook BCM' started by Gary, Oct 13, 2010.

  1. Gary

    Gary Guest

    Where to start?.....
    I've just installed office professional 2007 on my PC which previously
    had office enterprise 2007 installed on it. The reason I did this is
    because I need business contact manager for my work.

    The Office install, including Outlook went OK and Outlook grabbed the
    PST file from my last installation and works fine. However when I
    try to install business contact manager I get the error message "setup
    failed to install business contact manager for outlook 2007. see
    (then it directs me to a setup log) MBSsetuptmpBF9C.log for more
    detail.

    Not being overly technical I've looked at the log but it means nothing
    to me. I have tried the things microsoft recommends on their
    technical support page to try to pin down the problem and from this I
    gather the SQL server is installed and running but none of the
    components of the BCM are installed (the keys aren't their in the
    registry).

    Has anyone got any suggestions how I can get the thing to install,
    what I should be looking for in the installation log to give me a clue
    as to the problem, or where I can get additional help from Microsoft
    to solve the problem?

    The log does say " MainEngineThread is returning 1603" but I don't
    know if that is a cause or effect?

    Thanks in advance for any help.
     
    Gary, Oct 13, 2010
    #1
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