Hi Kelvin,
I may have this 'mystery' figured out. I use the address book in outlook,
and the same problem was happening to me (I would construct a beautiful
message in HTML format, 'cc:' myself, and send it off).
The 'copy' in my SENT box was just as I had intended it, BUT - the 'cc'd'
version that landed back into my inbox (after circling my ISP) would return
in Plain Text!
Today, I decided to fix it - and checked MY OWN ADDRESS in my Outlook
Address Book. Open your address book. Select your name, then right Click -
select properties. This should display your entire entry in your Outlook
address book.
Once again, go to the line where your e-mail address is displayed and
underlined - and right-click to see the e-mail properties attached to this
e-mail address. There are only three options listed on the bottom of the
dialog box:
Send Using Plain Text
Send using Outlook Rich text format
Let Outlook decide
My 'setting' was set at Plain Text! (How can that be when every place
possible in the Outlook settings was set to HTML?)
I changed it to 'Let Outlook Decide' (which I can only guess determines that
Outlook actually checks all of the USE HTML options I have checked in ALL of
the places it allows me to) and viola!
No more messages that I send (or receive as originating from me, then
replied to me , etc.) are returning to me in 'Plain Text'!
No, Kelvin - you're not crazy. Your boss is not involved in VooDoo. But,
you may want to ask everyone involved to check their own address properties
in their Outlook Address Book.
Best of Luck
kelvin said:
Hi,
There is no common link between these "certain emails". It just happen
randomly.
Many thanks ~!!
Milly Staples said:
What is the common link between the "certain emails" that are from your Director that show as plain text?
--Â
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, kelvin asked:
| First of all, many thanks for your kind and prompt reply.
|
| Our mail server is just an ISP with POP3 mail.
|
| Yes. He has checked to read all mail in HTML format.
|
| This is very strange. It looks fine in SENT folder. But when it
| reaches to my president's INBOX, it becomes PLAIN TEXT.
|
| At first, the mail looks fine (HTML). After few times reply between my
| director and president, the format suddenly changed itself when the
| mail goes into my President's INBOX. But when I look into the SENT
| folder in my director laptop, it is HTML format.
|
| All along we are using HTML format. Even all email sent from our
| staff to my president are all in HTML format. Only certain mails sent
| from my Director are automatically changed to PLAIN TEXT.
|
| Pls help~ Thanks.
|
|
|
|
|
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Does your provider happen to be an Exchange Hosted provider or just
|| an ISP with POP3 mail?
||
|| Also, what is the difference that you can find between the mails
|| that are converted for your President versus those that are not?
|| Internal or external senders? Mail format? What are the President's
|| settings under Tools->Options->Email Options? Does he have the box
|| checked to read all mail in plain text?
||
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, kelvin asked:
||
||| Hi,
|||
||| Thanks for your kind assist.
|||
||| Yes, we're in the same organization. We don't have our own mail
||| server, our server are hosted by our provider.
|||
||| For your info, this happened only to my director mail account. It
||| was fine when viewed at my director's laptop, however, once my
||| President received the mail, it becomes PLAIN TEXT automatically.
||| And only to certain mails, not all the mails will change to Plain
||| Text. Pls Help.. Many thanks...
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Are you in the same organization? Do you have your mail server set
|||| to strip formatting if not?
||||
|||| --ÂÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, Kelvin asked:
||||
||||| Hi All,
|||||
||||| I need your help. Pls help me.
|||||
||||| I have Microsoft Outlook 2003 installed into my computer.
||||| Recently I found that some of my emails sent to recipients have
||||| changed its format automatically by itself. Why is that so?
|||||
||||| I sent in HTML format, but when the recipient received, it becomes
||||| Plain Text...
||||| I did a test email sending to myself, from the SENT folder, it
||||| looks fine, but for the test email I sent to myself becomes plain
||||| text..... I'd checked my end and recipient, both of us using HTML
||||| for our email (incoming & outgoing).. not sure why it becomes
||||| plain text while SEND folder shows HTML
|||||
||||| Much appreciate if you guys can help me to solve this problem. I'd
||||| checked the setting for composing new message, it uses HTML.
|||||
||||| Pls help.. urgent!!! Thanks first
