Microsoft Outlook has encountered a problem...

K

KWME

I'm running XP Pro and Office 2003. I've got all the latest updates.

Whenever I start Outlook I get the "Microsoft Outlook has encountered a
problem..." error message. The details accompanying the problem are as
follows:

AppName: outlook.exe AppVer: 11.0.8118.0 ModName: emsmdb32.dll
ModVer: 11.0.8000.0

EVERY time the only alternative is to restart in safe mode. Any help?
 
T

TechieBird

In safe mode, disable all your add-ins and restart Outlook (in 'normal'
mode). If that works OK, enable some add-ins and try again. Through a
process of trial and error you should be able to work out which add-in is the
likely culprit.

If, however, you disable the add-ins and still get the same problem after a
restart, try running with each of the following switches:

/safe:1
/safe:2
/safe:4

/safe:1 switches the reading pane off. If that works fine but the others
don't then it sounds like there's a problem displaying the active mail in the
reading pane. You could try moving the 'active' mail to another folder to
make a different mail the active one when Outlook starts - perhaps there's
something in the HTML of that mail Outlook chokes on. If it happens
regardless of which mail, I have to confess I don't know what do do with
that. I haven't seen a problem like that before and I don't know any fixes,
but at least we've narrowed it down that maybe someone else can help you.

/safe:2 starts Outlook without checking for mail at startup. If this one
works fine but the others don't, try creating a brand new mail profile and
loading Outlook with that.

/safe:4 ignores your outcmd.dat and *.fav file. If this works and the
others don't, look in %userprofile%\Application Data\Microsoft\Outlook for
outcmd.dat and *.fav. With Outlook closed, rename those files and restart
Outlook.

Sorry for information overload, but trying to cover as many avenues as
possible...
 
K

KWME

Thanks for your advice - no, it wasn't too much. As I was reading through it
I saw the word "userprofile" and a lightbulb went off in my head. As it
turns out, my profile was corrupt. I created a new one and the problem
magically went away.
 

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