Microsoft updates not installing


B

Bill R

I have three Microsoft updates available (all of which I want) which fail to
install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
(KB976881). These updates are for Office 2003 running under Windows XP Pro.
Other updates have installed OK. How can I find out why these have failed
please?

Thanks.

Bill R
 
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M

MowGreen

Bill,

You will receive no-charge support from MS for getting the 2 *Security*
updates installed if you contact them.
Mention the 2 *Security updates* only !

From: MS10-004: Description of the security update for PowerPoint 2003:
February 9, 2010
http://support.microsoft.com/kb/976881

and MS10-017: Description of the security update for Excel 2003: March
9, 2010
http://support.microsoft.com/kb/978474

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
 
O

Ottmar Freudenberger

Bill R said:
I have three Microsoft updates available (all of which I want) which fail to
install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
(KB976881). These updates are for Office 2003 running under Windows XP Pro.

Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update History
on the Microsoft Update site and click on the "white cross the red circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi
 
B

Bill R

Ottmar Freudenberger said:
Bill R said:
I have three Microsoft updates available (all of which I want) which fail
to
install. They are for Excel (KB978474), Outlook (KB979771) and
PowerPoint
(KB976881). These updates are for Office 2003 running under Windows XP
Pro.

Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update
History
on the Microsoft Update site and click on the "white cross the red circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi

Thanks Ottmar.

The Office Source Engine was set to 'manual' so I set it to 'automatic' with
the sane result. It is now back to 'manual'

The error code for all three downloads is 0x80070643. I googled for this
and found Joseph Gagne at
http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix
success rate with a simple Registry fix. I'm wary at downloading and
running software from an unknown site so didn't proceed with that
possibility.

Bill R
 
Æ

Ǝиçεl

Hello Bill.

You receive error code 0x80070643 or error code 0x643 when you use the
Windows Update or Microsoft Update Web sites to install updates

<http://support.microsoft.com/default.aspx/kb/958052>
-=-


Bill R said:
Ottmar Freudenberger said:
Bill R said:
I have three Microsoft updates available (all of which I want) which fail
to
install. They are for Excel (KB978474), Outlook (KB979771) and
PowerPoint
(KB976881). These updates are for Office 2003 running under Windows XP
Pro.

Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update
History
on the Microsoft Update site and click on the "white cross the red circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi

Thanks Ottmar.

The Office Source Engine was set to 'manual' so I set it to 'automatic' with
the sane result. It is now back to 'manual'

The error code for all three downloads is 0x80070643. I googled for this
and found Joseph Gagne at
http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix
success rate with a simple Registry fix. I'm wary at downloading and
running software from an unknown site so didn't proceed with that
possibility.

Bill R


.
 
Æ

Ǝиçεl

Hello Bill.

When installing updates using Windows update or Microsoft Update you may
receive Error 0x643 or 0x80070643

<http://support.microsoft.com/kb/976982>
-=-


Bill R said:
Ottmar Freudenberger said:
Bill R said:
I have three Microsoft updates available (all of which I want) which fail
to
install. They are for Excel (KB978474), Outlook (KB979771) and
PowerPoint
(KB976881). These updates are for Office 2003 running under Windows XP
Pro.

Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update
History
on the Microsoft Update site and click on the "white cross the red circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi

Thanks Ottmar.

The Office Source Engine was set to 'manual' so I set it to 'automatic' with
the sane result. It is now back to 'manual'

The error code for all three downloads is 0x80070643. I googled for this
and found Joseph Gagne at
http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix
success rate with a simple Registry fix. I'm wary at downloading and
running software from an unknown site so didn't proceed with that
possibility.

Bill R


.
 
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B

Bill R

I have been to the web site ... 958052 and gone through each step. I now
have a log of events. The only step I haven't done is to contact Microsoft
which, at a cost of £46 is a bit too much. Any idea how to progress this
please?

Thanks.

Bill R
??ç?l said:
Hello Bill.

You receive error code 0x80070643 or error code 0x643 when you use the
Windows Update or Microsoft Update Web sites to install updates

<http://support.microsoft.com/default.aspx/kb/958052>
-=-


Bill R said:
Ottmar Freudenberger said:
I have three Microsoft updates available (all of which I want) which
fail
to
install. They are for Excel (KB978474), Outlook (KB979771) and
PowerPoint
(KB976881). These updates are for Office 2003 running under Windows
XP
Pro.

Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update
History
on the Microsoft Update site and click on the "white cross the red
circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't
disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi

Thanks Ottmar.

The Office Source Engine was set to 'manual' so I set it to 'automatic'
with
the sane result. It is now back to 'manual'

The error code for all three downloads is 0x80070643. I googled for this
and found Joseph Gagne at
http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix
success rate with a simple Registry fix. I'm wary at downloading and
running software from an unknown site so didn't proceed with that
possibility.

Bill R
 
P

Peter Foldes

Bill

At some point you used a Registry Cleaning Tool.
Do the following and then repost back with result. Worked for all that had the same
issue as you


1st Rename Office subkeys

Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.

1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.

2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select “Reinstall and Repair” and click Next.
7. Select “Detect and Repair errors in my Office installation”.
8. Click Install and wait the process to end.

3rd. Install the Updates
 
P

PA Bear [MS-MVP]

See the "How to obtain help" section of, e.g., http://support.microsoft.com/kb/978474

For home users, no-charge support is available by calling 1-866-
PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with security updates. When you call, clearly state that your problem
is related to a Security Update and cite the update's KB number (e.g.,
KB978474).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates
also can visit the following pages for assistance:
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft
subsidiary for security update support issues, visit the International
Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through your usual support contacts.
 
B

Bill R

Many thanks Peter. After trawling through the web and trying some possible
(and tricky) solutions yours was the most straight forward, easy to do and,
most importantly, IT WORKED.

Bill R
 
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