Microsoft Word 2000

D

David Talling

[email protected]
Word has worked OK for over 2 years but now refuses to
load. When clicking on the Word icon, the licensing
screen appears but nothing else happens. The same occurs
if clicking on Start, Programs, Word. I have also tried
uninstalling Word and reinstalling Word. An early
solution will be gratefully received.
 
T

TF

David

See the following FAQ:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

A corrupt printer driver or normal.dot would be the most likely problem.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

[email protected]
Word has worked OK for over 2 years but now refuses to
load. When clicking on the Word icon, the licensing
screen appears but nothing else happens. The same occurs
if clicking on Start, Programs, Word. I have also tried
uninstalling Word and reinstalling Word. An early
solution will be gratefully received.
 
M

Mike CJ

David Talling said:
[email protected]
Word has worked OK for over 2 years but now refuses to
load. When clicking on the Word icon, the licensing
screen appears but nothing else happens. The same occurs
if clicking on Start, Programs, Word. I have also tried
uninstalling Word and reinstalling Word. An early
solution will be gratefully received.
Click to expand...

Try:-
With Word NOT running
Open Windows Explorer & do a search of all physical hard drives for Normal.dot
& delete all found examples.
Try opening Word, it may be OK.
Hope this helps.
Mike.
 
T

TF

DON'T follow this advice or you will end up losing any important
customisations or macros.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

David Talling said:
[email protected]
Word has worked OK for over 2 years but now refuses to
load. When clicking on the Word icon, the licensing
screen appears but nothing else happens. The same occurs
if clicking on Start, Programs, Word. I have also tried
uninstalling Word and reinstalling Word. An early
solution will be gratefully received.
Click to expand...

Try:-
With Word NOT running
Open Windows Explorer & do a search of all physical hard drives for
Normal.dot
& delete all found examples.
Try opening Word, it may be OK.
Hope this helps.
Mike.
 
S

Suzanne S. Barnhill

As Terry says, we never advise *deleting* Normal.dot. Renaming it will
accomplish the same thing (Word will generate a fresh, factory-default
copy), and you will still be able to retrieve your customizations from
Normal.old (Normal.bad, or whatever you renamed it to) using the Organizer.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
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