Microsoft Word 2008 crahs

[Sarah Bradley]

I have a mac OS X version 10.5.8.
When I try to open Microsoft word I get the following message:

The application Microsoft Word quit unexpectedly.

Mac OS X and other applications are not affected.

Click Relaunch to launch the application again. Click Report to see
more details or send a report to Apple.

These are my problem details:

Process: Microsoft Word [192]
Path: /Users/sarahbradley/Desktop/Microsoft Word.app/
Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: ??? (???)
Build Info: Unknown-90605~0
Code Type: X86 (Native)
Parent Process: launchd [63]

Interval Since Last Report: 924 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 4

Date/Time: 2009-09-27 15:25:23.716 -0400
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 3521036F-33BB-4BFC-9E78-470DCA2C8858

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/
MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
Referenced from: /Users/sarahbradley/Desktop/Microsoft Word.app/
Contents/MacOS/Microsoft Word
Reason: image not found

I've tried several times to restart my computer as well as restore and
relaunch microsoft word but I haven't seen any results.

Thanks

 

[CyberTaz]

Hi Sarah;
See the "Version: ??? (???)" line in the error report? That mean
that your version update status of Office is uncertain at best, so the
software cannot run. I'd suggest you follow the suggestions you'll find here
in order to get Office properly updated:

http://www.entourage.mvps.org/install/install_update_2008.html

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

Hi Sarah:

That's exciting!

The crash dump indicates that a major component of Word is not at the
expected place in your hard disk.

The best fix would be to run the Remove Office application to completely
remove all of the Office components.

Then re-install and re-update.

Both the "remove" and the "re-update" parts are particularly important: if
you do not "remove" using the tool, re-install will do nothing. And I you
do not update after the install, the software won't run properly (probably
not at all...)

You can save a lot of time in the updating by downloading Service Pack 2
from the Microsoft website and running it from your desktop.

Hope this helps

I have a mac OS X version 10.5.8.
When I try to open Microsoft word I get the following message:

The application Microsoft Word quit unexpectedly.

Mac OS X and other applications are not affected.

Click Relaunch to launch the application again. Click Report to see
more details or send a report to Apple.

These are my problem details:

Process: Microsoft Word [192]
Path: /Users/sarahbradley/Desktop/Microsoft Word.app/
Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: ??? (???)
Build Info: Unknown-90605~0
Code Type: X86 (Native)
Parent Process: launchd [63]

Interval Since Last Report: 924 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 4

Date/Time: 2009-09-27 15:25:23.716 -0400
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 3521036F-33BB-4BFC-9E78-470DCA2C8858

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/
MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
Referenced from: /Users/sarahbradley/Desktop/Microsoft Word.app/
Contents/MacOS/Microsoft Word
Reason: image not found

I've tried several times to restart my computer as well as restore and
relaunch microsoft word but I haven't seen any results.

Thanks

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[Sarah Bradley]

Hi Sarah:

That's exciting!

The crash dump indicates that a major component of Word is not at the
expected place in your hard disk.

The best fix would be to run the Remove Office application to completely
remove all of the Office components.

Then re-install and re-update.

Both the "remove" and the "re-update" parts are particularly important: if
you do not "remove" using the tool, re-install will do nothing.  And I you
do not update after the install, the software won't run properly (probably
not at all...)

You can save a lot of time in the updating by downloading Service Pack 2
from the Microsoft website and running it from your desktop.

Hope this helps

I have a mac OS X version 10.5.8.
When I try to open Microsoft word I get the following message:

The application Microsoft Word quit unexpectedly.

Mac OS X and other applications are not affected.

Click Relaunch to launch the application again. Click Report to see
more details or send a report to Apple.

These are my problem details:

Process:         Microsoft Word [192]
Path:            /Users/sarahbradley/Desktop/Microsoft Word..app/
Contents/MacOS/Microsoft Word
Identifier:      com.microsoft.Word
Version:         ??? (???)
Build Info:      Unknown-90605~0
Code Type:       X86 (Native)
Parent Process:  launchd [63]

Interval Since Last Report:          924 sec
Crashes Since Last Report:           4
Per-App Interval Since Last Report:  0 sec
Per-App Crashes Since Last Report:   4

Date/Time:       2009-09-27 15:25:23.716 -0400
OS Version:      Mac OS X 10.5.8 (9L31a)
Report Version:  6
Anonymous UUID:  3521036F-33BB-4BFC-9E78-470DCA2C8858

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  0

Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/
MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
  Referenced from: /Users/sarahbradley/Desktop/Microsoft Word.app/
Contents/MacOS/Microsoft Word
  Reason: image not found

I've tried several times to restart my computer as well as restore and
relaunch microsoft word but I haven't seen any results.

Thanks

--
Don't wait for your answer, click here:http://www.word.mvps.org/

Please reply in the group.  Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia.   mailto:[email protected]

Okay, I will try these suggestions.
Thanks so much for the help!