Microsoft Word Error Reporting - Help Please

W

W.D. Allison

I've removed and reinstalled Word 2004 for Mac from Office 2004 disc. All
other programs (i.e., Entourage, Excel, Power Point) work fine. I can
access previous documents listed below Properties under file, but when I
attempt to click on the open icon or click on open, Word freezes an error
reporting window appears. The following appears when I click more
information:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-09-16 12:09:43 -0400
Application Name: Microsoft Word
Application Version: 11.2.3.060202
Module Name: MCPCoreZ
Module Version: 11.2.5.060523
Module Offset: 0x000103d0
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x00744a10 in (MCPCoreZ + 0x000103d0)
# 2 0x00744990 in (MCPCoreZ + 0x00010350)
# 3 0x007445fc in (MCPCoreZ + 0x0000ffbc)
# 4 0x007402b4 in (MCPCoreZ + 0x0000bc74)
# 5 0x02131b70 in (Microsoft Word + 0x00112110)
# 6 0x02131890 in (Microsoft Word + 0x00111e30)
# 7 0x021315a8 in (Microsoft Word + 0x00111b48)
# 8 0x021311f0 in (Microsoft Word + 0x00111790)
# 9 0x02130118 in (Microsoft Word + 0x001106b8)
# 10 0x0212f8f8 in (Microsoft Word + 0x0010fe98)
# 11 0x0212f820 in (Microsoft Word + 0x0010fdc0)
# 12 0x0212eedc in (Microsoft Word + 0x0010f47c)
# 13 0x0212e374 in (Microsoft Word + 0x0010e914)
# 14 0x0212e138 in (Microsoft Word + 0x0010e6d8)
# 15 0x0105ca94 in (Microsoft_Office_2001Z + 0x00046504)
# 16 0x0059dea8 in (MCPZ.stb + 0x0002cf18)
# 17 0x0059de28 in (MCPZ.stb + 0x0002ce98)
# 18 0x0059ddb8 in (MCPZ.stb + 0x0002ce28)
# 19 0x0059dc68 in (MCPZ.stb + 0x0002ccd8)
# 20 0x931ea550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCall
Rec + 0x000002B0 (HIToolbox + 0x00007550)
# 21 0x931e9ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP
14HandlerCallRec + 0x00000170 (HIToolbox + 0x00006ca8)
# 22 0x931f0a5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 23 0x932692c8 in
__Z18SendHICommandEventmPK9HICommandmmhP20OpaqueEventTargetRefS3_PP14OpaqueE
ventRef + 0x00000178 (HIToolbox + 0x000862c8)
# 24 0x93299154 in _SendMenuItemSelectedEvent + 0x00000084 (HIToolbox +
0x000b6154)
# 25 0x9329905c in
__Z19FinishMenuSelectionP8MenuDataS0_P10MenuResultS2_mmmh + 0x0000008C
(HIToolbox + 0x000b605c)
# 26 0x93280568 in __Z14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt
+ 0x00000190 (HIToolbox + 0x0009d568)
# 27 0x93280050 in _MenuSelect + 0x00000060 (HIToolbox + 0x0009d050)
# 28 0x0059d050 in (MCPZ.stb + 0x0002c0c0)
# 29 0x931ea550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCall
Rec + 0x000002B0 (HIToolbox + 0x00007550)
# 30 0x931e9ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP
14HandlerCallRec + 0x00000170 (HIToolbox + 0x00006ca8)
# 31 0x931f0a5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 32 0x9327c2d0 in __Z16HandleMouseEventP14OpaqueEventRef + 0x00000180
(HIToolbox + 0x000992d0)
# 33 0x931f0dc8 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEvent
RefPv + 0x000001EC (HIToolbox + 0x0000ddc8)
# 34 0x931ea7a0 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCall
Rec + 0x00000500 (HIToolbox + 0x000077a0)
# 35 0x931e9ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP
14HandlerCallRec + 0x00000170 (HIToolbox + 0x00006ca8)
# 36 0x931f0a5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 37 0x0059382c in (MCPZ.stb + 0x0002289c)
# 38 0x020f3908 in (Microsoft Word + 0x000d3ea8)
# 39 0x020205f8 in (Microsoft Word + 0x00000b98)
# 40 0x01023450 in (Microsoft_Office_2001Z + 0x0000cec0)
# 41 0x02020074 in (Microsoft Word + 0x00000614)
# 42 0x02b06bfc in (Microsoft Word + 0x00ae719c)

PPC Thread State:
srr0: 0x00744a10 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x00744990 ctr: 0x90008c60 mq:0x00000000
r0: 0x00000000 r1: 0xbfffaa00 r2: 0x000e1000 r3:0x00000668
r4: 0x00000048 r5: 0x00000078 r6: 0xffffffff r7:0x00000000
r8: 0x01917200 r9: 0x000000f3 r10: 0x000000f3 r11:0xa0b87f98
r12: 0x90008c60 r13: 0x00000003 r14: 0x00000000 r15:0x00000001
r16: 0x00001000 r17: 0xffff900c r18: 0x019a8400 r19:0x05e383f0
r20: 0x00000667 r21: 0x00000002 r22: 0x00047e95 r23:0xbfffb1fa
r24: 0xbdd4f707 r25: 0x0076d78d r26: 0x00000000 r27:0x00000000
r28: 0x0658e000 r29: 0x06596ff4 r30: 0x00000000 r31:0x00000016


Thread 1:

# 1 0x90041098 in (libSystem.B.dylib + 0x00041098)
# 2 0x90040e64 in (libSystem.B.dylib + 0x00040e64)
# 3 0x90040c8c in (libSystem.B.dylib + 0x00040c8c)
# 4 0x016f615c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x016f5628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x016f5754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x016f6234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x9002bc24 in (libSystem.B.dylib + 0x0002bc24)

PPC Thread State:
srr0: 0x90041098 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90040e64 ctr: 0x90041090 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x027940d2 r3:0x00000001
r4: 0xd71aebd2 r5: 0x00000001 r6: 0x00000000 r7:0x00000000
r8: 0x90040fc8 r9: 0x00000000 r10: 0x90032744 r11:0xa0006c10
r12: 0x90041090 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x901c0cf0 r25: 0xf0080b20 r26: 0xa0010cf0 r27:0xa0010cf0
r28: 0x00000001 r29: 0xd71aebd2 r30: 0xf0080b18 r31:0x90040cf0


Thread 2:

# 1 0x9005bd20 in (libSystem.B.dylib + 0x0005bd20)
# 2 0x01692934 in _FWaitForConnection + 0x00000030 (ShMem + 0x00003934)
# 3 0x00749950 in (MCPCoreZ + 0x00015310)
# 4 0x006aa364 in (MCPZ.stb + 0x001393d4)
# 5 0x006aa548 in (MCPZ.stb + 0x001395b8)
# 6 0x90c32d78 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000acd78)
# 7 0x90bc18fc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8fc)
# 8 0x9002bc24 in (libSystem.B.dylib + 0x0002bc24)

PPC Thread State:
srr0: 0x9005bd20 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01692934 ctr: 0x9005bd14 mq:0x00000000
r0: 0x0000001e r1: 0xf01019a0 r2: 0x00000000 r3:0x00000015
r4: 0xf01019e8 r5: 0xf01019e0 r6: 0xf0101cc0 r7:0x00000004
r8: 0x00000000 r9: 0x00000090 r10: 0x00000000 r11:0x01700110
r12: 0x9005bd14 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x01899c00
r28: 0x00000000 r29: 0x06653dd0 r30: 0xf0101aa8 r31:0xf0101aa8


Thread 3:

# 1 0x90023b80 in (libSystem.B.dylib + 0x00023b80)
# 2 0x01692af0 in _FReceiveMessage + 0x00000084 (ShMem + 0x00003af0)
# 3 0x00749ac8 in (MCPCoreZ + 0x00015488)
# 4 0x006aa778 in (MCPZ.stb + 0x001397e8)
# 5 0x006aa910 in (MCPZ.stb + 0x00139980)
# 6 0x90c32d78 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000acd78)
# 7 0x90bc18fc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8fc)
# 8 0x9002bc24 in (libSystem.B.dylib + 0x0002bc24)

PPC Thread State:
srr0: 0x90023b80 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01692af0 ctr: 0x90023b74 mq:0x00000000
r0: 0x0000001d r1: 0xf0182ba0 r2: 0x00000000 r3:0x00000016
r4: 0xf0182c98 r5: 0x00000098 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0xa0001fac r10: 0x0000000a r11:0xa000649c
r12: 0x90023b74 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x0189a400
r28: 0x00000000 r29: 0xf0182c98 r30: 0xf0182c84 r31:0xf0182c84


Thread 4:

# 1 0x900551a8 in (libSystem.B.dylib + 0x000551a8)
# 2 0x90071828 in (libSystem.B.dylib + 0x00071828)
# 3 0x90bff608 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x00079608)
# 4 0x006aaab4 in (MCPZ.stb + 0x00139b24)
# 5 0x90c32d78 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000acd78)
# 6 0x90bc18fc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8fc)
# 7 0x9002bc24 in (libSystem.B.dylib + 0x0002bc24)

PPC Thread State:
srr0: 0x900551a8 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90071828 ctr: 0x900551a0 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203c60 r2: 0x00000001 r3:0x0000510b
r4: 0x00005203 r5: 0x0000003c r6: 0x00000000 r7:0x00004907
r8: 0x00000000 r9: 0xa0001fac r10: 0x06700b26 r11:0xa0006be0
r12: 0x900551a0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0xa000161c r26: 0xa0b86c00 r27:0x0665aaf8
r28: 0xf0203d10 r29: 0xa0001fac r30: 0xa0001fac r31:0x9007161c


Thread 5:

# 1 0x9002efac in (libSystem.B.dylib + 0x0002efac)
# 2 0x92858250 in __ZN19TFSNotificationTask22FSNotificationTaskProcEPv +
0x00000038 (DesktopServicesPriv + 0x00003250)
# 3 0x90bc18fc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8fc)
# 4 0x9002bc24 in (libSystem.B.dylib + 0x0002bc24)

PPC Thread State:
srr0: 0x9002efac srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x92858250 ctr: 0x9002efa0 mq:0x00000000
r0: 0x0000016b r1: 0xf0284d70 r2: 0x00000000 r3:0x00000019
r4: 0x00000000 r5: 0x00000000 r6: 0xf0284db0 r7:0x00000001
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0xa2855728
r12: 0x9002efa0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x019c4c00
r28: 0x00000000 r29: 0x019c4c00 r30: 0x066d54d0 r31:0x90bc18bc


Thread 6:

# 1 0x9002c2e8 in (libSystem.B.dylib + 0x0002c2e8)
# 2 0x90030dcc in (libSystem.B.dylib + 0x00030dcc)
# 3 0x90bc1aec in _MPWaitOnQueue + 0x000000DC (CarbonCore + 0x0003baec)
# 4 0x928588c8 in __ZN13TNodeSyncTask12SyncTaskProcEPv + 0x00000070
(DesktopServicesPriv + 0x000038c8)
# 5 0x90bc18fc in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8fc)
# 6 0x9002bc24 in (libSystem.B.dylib + 0x0002bc24)

PPC Thread State:
srr0: 0x9002c2e8 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000007 lr: 0x90030dcc ctr: 0x9002c2e0 mq:0x00000000
r0: 0xffffffdb r1: 0xf0305980 r2: 0x00000001 r3:0x00005203
r4: 0x00005303 r5: 0x00000000 r6: 0xffffffff r7:0x70e4be24
r8: 0x00000000 r9: 0xa0001fac r10: 0x3dacbeee r11:0xa0006bf4
r12: 0x9002c2e0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0xf0305ad0 r22: 0x00100006 r23:0x066d56d0
r24: 0xa2858860 r25: 0xa0b81a18 r26: 0xa0000bfc r27:0xa0b86c00
r28: 0xa0001fac r29: 0x066d5888 r30: 0xa0001fac r31:0x90030bfc


Loaded modules:

0: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
1: MicrosoftLSLibZ (11.2.5.060523 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: PowerPlantZ (11.2.5.060523 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCP RuntimeZ.DLL (11.2.5.060523 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPZ.stb (11.2.5.060523 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
5: MCPCoreZ (11.2.5.060523 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
6: Microsoft_Office_2001Z (11.2.5.060606 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
7: ShMem (11.2.4.060425 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
8: Microsoft Word (11.2.3.060202 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
9: Microsoft OLE X (11.2.4.060510 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
10: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
11: QuickTimeFireWireDV (7.1.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/Quick
TimeFireWireDV
12: AppleIntermediateCodec (124 Reg=English Loc=0x0000):
/Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInte
rmediateCodec
13: ApplePixletVideo (1.2d5 Reg=English Loc=0x0000):
/System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePix
letVideo
14: Microsoft Framework DB (11.2.5.060607 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
15: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
16: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
17: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreText.framework/Versions/A/CoreText
18: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
19: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
20: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
21: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
22: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
23: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
24: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
25: libauto.dylib: /usr/lib/libauto.dylib
26: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
27: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
28: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
29: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebS
ervicesCore.framework/Versions/A/WebServicesCore
30: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
31: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Meta
data.framework/Versions/A/Metadata
32: libz.1.dylib: /usr/lib/libz.1.dylib
33: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
34: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitrat
ion
35: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
36: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
37: libbsm.dylib: /usr/lib/libbsm.dylib
38: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
39: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
40: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/AE.framework/Versions/A/AE
41: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
42: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
43: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
44: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
45: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
46: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/FindByContent.framework/Versions/A/FindByContent
47: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LaunchServices.framework/Versions/A/LaunchServices
48: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
49: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/ImageIO
50: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
51: libcups.2.dylib: /usr/lib/libcups.2.dylib
52: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
53: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
54: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
55: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
56: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
57: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libPng.dylib
58: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
59: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
60: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage
..framework/Versions/A/vImage
61: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/vecLib
62: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvMisc.dylib
63: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvDSP.dylib
64: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libBLAS.dylib
65: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libLAPACK.dylib
66: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
67: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
68: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
69: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
70: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
71: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
72: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
73: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
74: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
75: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
76: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
77: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
78: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
79: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
80: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
81: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
82: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
83: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
84: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
85: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
86: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
87: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
88: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
89: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.
dylib
90: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
91: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
92: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
93: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
94: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
95: libmx.A.dylib: /usr/lib/libmx.A.dylib
96: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
97: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
98: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
99: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
100: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
101: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
102: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
103: QuickTimeComponents (7.1.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quick
TimeComponents
104: QuickTimeH264 (7.1.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH2
64
105: QuickTimeH264.altivec (7.1.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTi
meH264.altivec
106: QuickTimeMPEG4 (7.1.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeM
PEG4
107: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
108: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG
lue

Operating System Information
Operating System: Mac OS X 10.4.7 (Build 8J135)
CPU: G4 (7450), Number: 1, Speed: 1249 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1047
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

Microsoft Application Information:
Error Reporting UUID: C176F542-82FE-11DA-9140-001451006730
Time from launch: 0 hours, 0 minutes, 25 seconds
Total errors on this client: 46

Would appreciate someone telling how to fix this problem.
 
D

Daiya Mitchell

Hi WD,

Few people here understand the crash reports, so it's not worth posting them
unless requested.

However, consistent and reproducible problems in Word usually respond to one
of the standard troubleshooting measures, which you will find listed here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

Work through them one by one until something helps. If nothing does, post
back. The most common culprit is a corrupted Normal template or damaged
Preferences file. Check the "Diagnose Your Problem" page for common remedies
for "Quit on Startup".


I've removed and reinstalled Word 2004 for Mac from Office 2004 disc. All
other programs (i.e., Entourage, Excel, Power Point) work fine. I can
access previous documents listed below Properties under file, but when I
attempt to click on the open icon or click on open, Word freezes an error
reporting window appears. The following appears when I click more
information:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-09-16 12:09:43 -0400
Application Name: Microsoft Word
Application Version: 11.2.3.060202
Module Name: MCPCoreZ
Module Version: 11.2.5.060523
Module Offset: 0x000103d0
Extra app info: Reg=English Loc=0x0409
<snip>
 
J

John McGhie [MVP - Word and Word Macintosh]

I'm going to take a wild guess and suggest that that one is "Missing
updates". I don't exactly know what MCPCoreZ is, but that's what caused it,
and I think it's part of the core framework.

I suspect that when you re-installed, you forgot to re-apply all of the
updates. So now you have your Office installation in a "mixed" state, and
it will crash :)

Try applying all of the updates, in the order they were issued.

Hope this helps



--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410
 

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