microsoft word errror report

R

rwunder

Everytime I open OUtlook 2002 (SP3), I receive an error: MS Word has
encountered a probelm and must restart. I updated all my software via
MSupdate. I can no longer reply to email. The preview pane works, so I can
read my email.

I also receive the error when trying to open word. I seem to be able to
open/read documents that I created a few days ago.

Any insight out there?

Rob
 
A

Anup

please give the appname, appver, modname, modver and offset

you ll get that on the error report (on the link)
 
R

rwunder

Thanks Anup - Here's the data you requested:

appname: winword.exe
appver: 10.0.6775.0
modname: hpzpm309.dll
modver: 2.240.0.0
offset: 000355a3

Rob
 
R

rwunder

Thanks. Your link discussed the possibilty that I had an incorrect printer
setting. Somehow I had a printer setting created that was invalid, and it
was set as the defualt. When I corrected the error, I no longer had a
problem.

Regards,

Rob
 
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