Well you'll be wrong. They do analyse the reports, creating a list in order
of frequency. The response to problems depends on frequency of the problem,
seriousness of the problem and what needs to be done to resolve the problem.
Some problems are simple and get fixed quickly. Other problems may require
some major recoding and get released at the next major update (usually a
servicepack). Some fixes create bigger problems than the original problem,
so they get left to the next version.
Also, many of the problems are caused by third party software vendors and
Microsoft pass analysis along to them to fix. Think of the combinations of
hardware, firmware and software plus many languages that exist and you begin
to get the idea of how difficult it is to test every eventuality.
You have to remember that there are millions of Word installations Worldwide
and trying to respond directly to users is an insurmountable task. However,
these automated reports do make it possible for MS to analyse the problems
automatically, so it does make a difference.
Finally, if you do experience a problem and send in a report for a known and
fixed problem, your IE browser will open to a MSKB article automatically. It
does happen: I have seen it happen.
: On Tue, 27 Jan 2004 22:45:33 -0800, "
[email protected]"
:
: > I have sent sixty reports, no responses.
:
: Please, you're killing me. [Seriously, I'm sitting here laughing and
: can't stop.] You're the first person I've heard of that is expecting
: someone to respond to a Win error report.
:
: Kinda makes you wonder what MS does with all those reports we keep
: sending them doesn't it? I envision it like all those company memos
: that stack up in my inbox, but those are good to use when you need to
: rub some spots off your shoes.
:
:
