minimum polling interval

P

pittspeed

well my clients are hanging in the outbox and with new mail... the users are
starting to complain to me and i dont' know what could of changed to start
this problem... question is... why shouldn't i drop polling interval below
60 seconds? too much activity?

i would like to resolve the issue with mail hanging, just a week ago
everything was fine and nothing has changed... i don't know where this
latency came from :(

thanks for the help!
 
P

pittspeed

anyone?!@?!?!


pittspeed said:
well my clients are hanging in the outbox and with new mail... the users are
starting to complain to me and i dont' know what could of changed to start
this problem... question is... why shouldn't i drop polling interval below
60 seconds? too much activity?

i would like to resolve the issue with mail hanging, just a week ago
everything was fine and nothing has changed... i don't know where this
latency came from :(

thanks for the help!
Click to expand...
 
J

Jeff Stephenson [MSFT]

The problem you're having is that the information (called "UDP packets")
that Exchange is sending to notify Outlook of changes to your mailbox is
being blocked by something - probably the Windows Internet Connection
Firewall. You can set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.


--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
 
P

pittspeed

i know this, but the polling interval is set to 60 seconds out of the box
and i want to set a smaller polling interval so that if a user has an issue
it can be set to poll and get new mail every 15 seconds or so???
 
J

Jeff Stephenson [MSFT]

I don't know for certain, but I think that a 15 second polling interval
would be a bit of overkill... As to mail sitting in the outbox, it's really
just a display issue - the message has been sent, but the display doesn't
get updated until the poll occurs.
 
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