Missing email

C

clueless

Very strange situation:
The user cc's his asst and sends an email. The recipient
receives it, and replys using "reply to all". The asst
receives the reply, but the user never sees the reply. It
is nowhere in the users Outlook. It was addressed to both
correctly, and I have checked out all the obvious things
that it could be. It was a very important business email
and I am at a loss as to what to tell the user.
Any ideas re emails getting "lost" like this?
-cl
 

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