With all due respect, Rohit, I said "prominent". We're seeing problems in
many newsgroups, including the FrontPage newsgroups, and your two links
don't seem to address those particular issues.
I strongly recommend MS employees peruse the many different newsgroups to
see what's going on, and collaberate.
You have to understand that not all users understand where to go, how to
look, and where to dig.
I, for one, will *not* install Office SP1 until I can be assured it won't
*break* me.
Tom Pepper Willett
Microsoft MVP - FrontPage
| All the fixes are publicly documented. The reason i have not listed
anything specific here, is because not all people have the same issues. I
wanted to know specifically what the issue Chad was having before dumping a
load of KB articles for him to browse thru. Anyhow if you want, i will list
the top two issues that i am aware of that are being reported
|
| 1. Local Install Cache is causing problems
| There is a tool available from the Office Resource Kit web site that will
fix that for you. The Local Installation Source Tool that provides the
ability to repair the Local Installation Source is available for download
from
|
|
http://www.microsoft.com/office/ork/2003/journ/LISTool.htm.
| In addition of repairing the LIS, it will also provide the ability to
move it to another
| disk drive.
|
| 2. You are seeing the following message""This patch package could not be
opened. Verify that the patch package
| exists and that you can access it, or contact the application vendor to
| verify that this is a valid Windows Installer patch package."
| or some other patch specific issue.
|
| Try using the Windows Installer Cleanup Utility detailed here to uninstall
Office:
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
|
| When you reinstall don't forget to not delete the local cache files at the
end of the installation so you will have your Local Install Source intact
and will be able to patch your Office installation without the possible need
of the CD.
|
| Thanks
| -Rohit[MS]
|
|
| "Tom Pepper Willett" wrote:
|
| > Why don't you publish this information about the "fixes" in a prominent
| > place on the MS web site?
| >
| > Tom
| > | > | Hi Chad,
| > | What in particular is the issue you are facing with the Install of
SP1. We
| > are fully aware of the issues customers are facing but we have fixes for
| > them in most cases. The reason why people are seeing issues, is not
because
| > of Office 2003 SP1 per say, but because of various other setup issues,
such
| > as corrupted Local Install Cache, and Windows Installer Caches. Please
let
| > me know specifically what your issues are and we will try to address
them
| > asap.
| > |
| > | Thanks
| > | -Rohit[MS]
| > |
| > | "Chad Harris" wrote:
| > |
| > | > Apparently, Office 2003 SP1 blew by meticulous Beta testing of it's
| > install and must not have looked at the bug reports on the install
because
| > install errors are reaching epidemic proportions worthy of a challenge
for
| > the CDC.
| > | >
| > | > It would be appropriate for MOS 2003 installation/setup teams to do
a
| > few hundred installs becaue people are having consistent problems
getting
| > SP1 installed. It should be taken off the Office site unless and until
you
| > fix it if you can. It seems that whatever components go into Office
| > installations are perenially erratic.
| > | >
| > | > Maybe the effort that's going into security for Win XP SP2 should go
| > into making installs of Office hotfixes and service packs actually work.
| > | >
| > | > Chad Harris
| >
| >
| >
