mouse not working in Word & App not responding

[Jami Lou]

I too have found my mouse no longer selects text in Word 2007. I can use the
Shift and arrow keys to highlight text, but not the mouse on my laptop nor
the wireless Logitech one. Even worse, I can only access the Popular choice
in the Word Options in the Office Logo button (formerly Tools-Options), I
can't navigate to look at add-ins, or advanced or any other category. My
mouse works fine in all other apps. Lastly, whenever I close a Word 2007
file, it says Word is not responding and attempts to recover docs--thus
looping itself back to same problem. Norton protection not finding any
viruses or spyware...Any ideas?

 

[Jami Lou]

OK, I am answering myself now! I found the answer with Terry and then Amy's
post of 10/12/08 about modifying the registry. Why would Microsoft send an
update that causes problems, rather than fixes them? UGH! At least it works
now. Thanks for this forum and the help.

 

[Terry Farrell]

It's probably because you left Word running when the update was installed.

Terry