MS Office X Exceeds Number of....

[rokvertical]

Clicked standard Mac Office upgrade yesterday, now Entourage is
disabled because of message the reads

This installation of Microsoft Office X exceeds the number of
installations permitted by the license agreement. User name is already
using this installation of Microsoft Office X. The program will now
quit.

I have MS Office package with 3 product keys. I'm using my laptop
now, but originally it was installed on my primary desktop Mac.

What's the solution to this problem? SHould I be concerned about
preserving my emails -- on Entourage, if I need to reload software?

Please advise. Thank you.

JB

 

[John McGhie]

Hi JB:

This is not a big drama at all. You have mistakenly used the same key on
one of the computers. You "should" backup, but you don't need to

Shut down all your Microsoft applications, then:

Start the Remove Office application, and when the splash screen appears,
hold down the Option key until the prompt to "Remove licence information
only" appears.

Click OK to that, then quit. The only change it makes is to zero the
licence key.

Then start any of the applications. You will be prompted to enter a new
licence key: enter of the ones you have not used.

That will fix it.

If you can't remember which keys you have used, enter the bottom key If
it is in use, you will get the same error. Repeat the procedure and enter
another key. Keep it up until the error goes.

Cheers

Clicked standard Mac Office upgrade yesterday, now Entourage is
disabled because of message the reads

This installation of Microsoft Office X exceeds the number of
installations permitted by the license agreement. User name is already
using this installation of Microsoft Office X. The program will now
quit.

I have MS Office package with 3 product keys. I'm using my laptop
now, but originally it was installed on my primary desktop Mac.

What's the solution to this problem? SHould I be concerned about
preserving my emails -- on Entourage, if I need to reload software?

Please advise. Thank you.

JB

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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, NT, Australia. S12.22.1918,E136.99.5392
+61 4 1209 1410, mailto:[email protected]