ms word 200 in win 98 SE

[george]

When I close my version of word I get the following error message. How can I
cure the probem?

WINWORD caused an invalid page fault in
module WINWORD.EXE at 018f:3016f0ba.
Registers:
EAX=00000000 CS=018f EIP=3016f0ba EFLGS=00010202
EBX=00000008 SS=0197 ESP=0062ecc4 EBP=0062ee3c
ECX=000000b9 DS=0197 ESI=308ce5f1 FS=5b3f
EDX=00000004 ES=0197 EDI=ffffffff GS=0000
Bytes at CS:EIP:
8b 80 04 18 00 00 80 20 fb 40 49 75 f9 c3 f6 05
Stack dump:
3016e6eb 00000600 00000001 00000010 00679b43 9ad80197 017f3108 14206040
0000178f 01970000 5b3f0000 7d120000 7d0a0000 60400000 14200062 0278008c

 

[garfield-n-odie [MVP]]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .
Although the article addresses startup issues, the same solutions
often apply to shutdown issues too.

 

[george]

thaks for your help. I tried your suggestion. Although the tip /a etc worked,
re-naming etc didn't help. The Word startup directory in windows/applicata
data etc seems to be empty - I have show all files etc enabled. I maight
stick to myLotus Wordpro - it's better than Word - better dictionary, better
columns, better behaved etc etc ... just that .lwp files are not as
transportable as .docs ....

 

[TF]

If starting Word in Safe Mode works correctly, then it has to be something
external to Word. Make sure that you only have the one normal.dot on your
computer: search in Explorer and rename all you find to normal.bad. Also
check the printer driver isn't corrupt by deleting and reinstalling it.

 

[george]

Thanks for the e-mail. I renamed *normal.dot (there were 2 - 1 called $-etc
to normal.bad) and then uninstalled then re-installed my printer but got the
same old error ....

 

[TF]

George

Diagnosing remotely is very tricky but there just has to be a third party
add-in that if affecting Word. I can only suggest going through the article
again ensuring that every step is followed: this usually finds the problem.

 

[george]

I did what you suggested and used REGedit to delete the suggested key. Hey
presto! Word now shuts down properly. (It did so for a few weeks after I
intsalled it). Many thanks for your interest