MSWord 2007 cursor doesn't move around using mouse & Crashes on Ex

[Will Smith]

I have office professional 2007 and its completely updated. I'm running Vista
Ultimate and it's updated. MS word worked yesterday, but today it's screwed
up somehow. I can't get the cursor to move around in the document when using
the mouse to move it. The cursor moves around other programs just fine, so I
don't' suspect the mouse. When I go to close the program, I get the
following error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6331.5000
Application Timestamp: 48fa27b4
Fault Module Name: mso.dll
Fault Module Version: 12.0.6320.5000
Fault Module Timestamp: 485ae817
Exception Code: c0000005
Exception Offset: 0003a9ed
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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[Andrew Babiec]

My wife is having the exact same problem. Started Wednesday morning (after
the Windows & office updates were auto-installed)

She has the Vista Sp1 Home Premium and Office Pro Plus 2007 sp1. All the
latest updates were already on there.

Things I tried:
- uninstalling the office updates (no change)
- office 2007 diagnostics (reported nothing)
- Repair office 2007 pro plus
- uninstalling word and then reinstalling using Add/Remove Programs

Still had the same problems.
- Word won't let you click into any text using the mouse
- ALWAYS crashes on exit - even if you don't do anything (probably sent 25+
reports to MS error reporting already)
- If you go to "Word Options" it doesn't let you go to any other section
(Display/Proofing/Save/.../Resources) All you can do is close the dialog. So
there is no way to even go to Add-Ins to try to disable anything.

What eventually fixed the problem:
- Restored the system to the checkpoint at 3am 4/15 before the 2nd set of
Updates ran.

I haven't tried reinstalling the updates.

 

[Andrew Babiec]

I'm going to try Jay Freedman's link in the other thread "Subject: Re: Mouse
& touchpad not working after Vista "

See http://support.microsoft.com/?kbid=940791