Multiple account

[Rene]

I accidentally clicked on a .grv file. Now starting up Groove give me the
choice to open my own account or the other one. Since I do no the password of
the latest one, how can I remove this account from my computer?

 

[Emily]

To remove the account which you don't know the password, we need to run
"grooveclean.exe -all" to delete all the Groove data and then import back the
useful account/data.

If you know the password, we can just login the account and then click
Options menu > Preferences > in Account tab, click "Delete Account from This
Computer" > restart Groove program to delete it.

Detail steps about grooveclean.exe -all.
----------------------
1. Backup the Groove account and data.

How to back up your Groove account, workspaces, and messages
http://www.groove.net/support/kb/detail.cfm/docnum/HOW-00022

2. On the File menu, click Exit Groove. 2. Open a Command Prompt window:
click Start, click Run, type cmd in the Open field, and then click OK.
3. In the Command Prompt window, type the following command:
cd \program files\groove networks\groove\bin
4. Press the ENTER key.
5. Type in this command:
Grooveclean -all
6. Press the ENTER key. At this point, you should see a list of "deleting"
lines as Groove deletes temporary data.
7. Close the Command Prompt window and restart Groove. It might come up in
"work offline" mode, so click on the green Groove icon in the notification
are again, and if Work Offline is checked, click to uncheck it.

8. Import the backup groove data.

 

[Gell]

Dear Rene,

According to your description and my research, in order to narrow down and
resolve this issue, I want to confirm some information with you about this
issue.

1: Have you set your Groove account to be used in multiple computers? If so,
please understand that when you access your Groove account from multiple
computers, the password that you use to access the account is specific to
each computer. So you must use this special password to login the Groove in
each computer.
For the detail information, we can refer to these links:
http://www.groove.net/support/kb/detail.cfm/docnum/FAQ-00105
http://docs.groove.net/htmldocs/gui...ters/accounts_computers_multiple_managing.htm

2: If your Groove backup file has expired? Please understand that the period
of validity for the account backup file is 60 days. If the backup files has
not been updated or used for 60 days or more, then it can no longer be used.
In cases like this, the user will need to start over with a new account.
For the detail information, we can refer to this link:
http://www.groove.net/support/kb/detail.cfm/docnum/HOW-00022

3: Have you tried to click “Forgot your password?†or “Forgot your
passphrase?†to get the new password? If you have set the password recovery,
then you can receive the new password from groove email when you click
“Forget your password†option.
http://www.groove.net/support/kb/detail.cfm/docnum/FAQ-00209

4: Have you encountered any error message when this problematic behavior
occurred?
If so, then please help us capture the screen shot of it.
================
When the error message appears, follow the steps below:
a. Press the Print Screen key (PrtScn) on your keyboard.
b. Close all applications.
c. Click Start, click Run, type MSPAINT, and click OK.
d. In Paint, click Paste under the Edit menu, click Save under the File
menu, type file name for the snap shot, choose JPEG (Bitmap) as "Save as
type", and click Save.
e. Please send me this JPEG (Bitmap) file as an email attachment.
(e-mail address removed)

Meanwhile, please let us try to use these steps to deal with this issue and
then test the results.
1: Use Grooveclean –all tool to clear communications queues and remove all
Groove data:
=================
A: Please shutdown the Groove software first.
B: Click Start, click Run, type the following command, and then click OK:
C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe -all

The command line method:
From the Files menu, click Exit Groove.
Open the MS DOS command line window.
Type cd \progra~1\groove~1\groove\bin
Type GrooveClean –all and press Enter.

For the detail information about Grooveclean tool, we can refer to this link
page:
http://www.groove.net/support/kb/detail.cfm/docnum/TCN-00312

After these steps, please let us try to restore the Groove again and then
test the results.

For your convenience, we can refer to these steps.

Restore account:
http://docs.groove.net/htmldocs/gui...counts_account/accounts_account_restoring.htm

Downloading workspace data from another computer or workspace member
http://docs.groove.net/htmldocs/gui...s_managing/spaces_managing_fetching_space.htm

 

[Rene]

Dear Gell,

The problem is not that I cannot access my files. The problem is that I
installed a second .grv file from another user (I double clicked on it).
When I startup Groove now, I get a screen where I can select a Groove
Account: my own account or the other one (the .grv file I accidentally
installed from another user). The problem is that I cannot remove this user
since I do not know the password and remove the account in the normal way.

Regards,

Rene

 

[Gell]

Dear Rene,

Thank you for your reply.

According to your udpate and my research, in order to remove this account
from your machine, we can refer to these steps.
Open Groove lunchbar with your account and then naviage to
Options->Communication Manager
In its interface, please click Network settings
Then in its interface, please remember the account URL.
After these steps, please shut down the Groove and then please navigate to
c:\document and settings\(user name)\Local settings\Application Data\Groove
Networks\Groove\accounts
In this folder, we can see 3 folder , one is your Groove device account
folder, one is your current accout folder and the other is the account folder
which you want to remove. So now, we need to check which one is your Groove
device account and then remove the other folder. Please understand that the
device account folder is the earliest foleder we use, and it will be created
automatically with the installation of Groove. We can discern it by view it
with Data Modified or Data Created sorting Item. Then we can remove the other
one which is the account folder which we should to remove.

After these steps, please let us restart the Groove and then test the results.

 

[Mason]

Hi,

If you must delete another identity that you don't know the password. You
can save your account as file and archieve all your workspace. Make sure you
have all your data backed up. Then use grooveclean -all to clear all account
data and workspace data which include the identity you want to remove. After
that, retrieve your account and restore your workspace. It's a little bit
complex, but if you wish to do that, there's a way.