multiple "reply to" recipients not working

[lukey]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
Email Client: Exchange

Hi there,

I've developed a web application for our company sending e-mails with a "Reply to" header containing 2 recipients. I used commas to seperate the addresses and I didn't include display names. Like this:

Reply-To: (e-mail address removed), (e-mail address removed)

All mail clients in our company are able to use these two recipients for answering (Outlook/Win, Mozilla Thunderbird, Opera Mail and Apple Mail).

Entourage as the only product seems to concatenate the recipients together, so that they display correctly in the box. But when users send these mails, they get an error message from the server saying the message could not be delivered.

I'm not sure at the moment if the problem is only coming up if the recipients are in the address book. Because then Entourage substitutes the mail address with the display name.

To answer these mails users have to delete the recipients and manually enter the addresses again or choose them from their address books. And because Entourage is the only program showing this issue, I suspect a bug in the program.

Could somebody of you please try if Entourage correctly works with mails containing multiple reply to recipients?

Thanks a lot!
Jens

 

[William Smith [MVP]]

Entourage as the only product seems to concatenate the recipients
together, so that they display correctly in the box. But when users
send these mails, they get an error message from the server saying
the message could not be delivered.

I suggest sending a manual reply with multiple recipients and then
comparing the headers of that message plus one of your website-generated
messages. You can do this by selecting the message and choosing Message
menu --> View Source.

Look for the To, Cc and Bcc headers. How do these compare?

--

bill

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