My account disappeared and I can't access my old identity/emails/contacts

O

olivernares

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: pop I opened Entourage 2008 (v12.2.3) this morning on my Mac Book Pro and my account had vanished. I opened a new one with the same info and the program is working again, BUT my contacts and saved messages are inaccessible (even though Finder's "Search" can see them. They are located in:
(User)/Library/Caches/Metadata/Microsoft/Entourage/2008/Main Identity/OT/OB/OM/2K
but double clicking to open them throws up a message "Entourage cannot find this item It may have been deleted or renamed".
Any suggestions for restoring my original settings?
 
D

Diane Ross

I opened Entourage 2008 (v12.2.3) this morning on my Mac Book Pro and my
account had vanished.
Click to expand...

Entourage expects the Microsoft User Data folder to be in your Documents
folder. For OS X users, that's the Documents folder in your User's folder.
When Entourage opens in a new blank Identity, it's usually User error.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes). You can also search on "Office 2008 Identities" (replace 2008 with
either 2004 or X if you are using an older version)

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

Sometimes updating software (including the OS) can cause problems where
files go missing. See this link for help finding 'lost' files.

I opened a new one with the same info and the program
is working again, BUT my contacts and saved messages are inaccessible (even
though Finder's "Search" can see them. They are located in:
(User)/Library/Caches/Metadata/Microsoft/Entourage/2008/Main
Identity/OT/OB/OM/2K
but double clicking to open them throws up a message "Entourage cannot find
this item It may have been deleted or renamed".
Any suggestions for restoring my original settings?
Click to expand...

These are the Spotlight cache files not your data. They won't open because
they can't find the Identity.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>
 
O

olivernares

Many many thanks, Diane. Tried your solution when my wife got home and it worked.

Yrs, very relieved,

Oliver.
 
D

don lambson

sorry to be so dumb, but i must have switched some setting somewhere that has my Office 2008 Entourage email sent files hiding somewhere.

ive looked and restarted and such but i cant see anyway to restore the old view.

sheepish ;)



Diane Ross wrote:

On 2/4/10 4:43 AM, in article 59bb23e9.-1@webcrossing.
04-Feb-10

On 2/4/10 4:43 AM, in article (e-mail address removed)2ac0

Entourage expects the Microsoft User Data folder to be in your Document
folder. For OS X users, that is the Documents folder in your User's folder
When Entourage opens in a new blank Identity, it is usually User error

Most likely you have accidentally moved your data. Hopefully, you have no
deleted the file. If you have deleted the trash, it is gone. Sorry

Select Switch Identity (under Entourage in the Menu bar) and see if your ol
identity is still listed

To find your old database, search for "Microsoft User Data" (without th
quotes). You can also search on "Office 2008 Identities" (replace 2008 wit
either 2004 or X if you are using an older version

If you have not used a new identity in Entourage, then copy the entir
Microsoft User Data folder to the correct location

Fix if you have more than one Microsoft User Data Folder..

Move the entire identity folder you want to use to the Office Identitie
folder that Entourage is recognizing. Your identity is named "Main" b
default. Be sure to rename one so you do not overwrite. Your identity folde
can contain more than one identity. Switch Identities to view your old mail
If you have not used the new identity, delete it. If you have used it an
want to combine the new mail with your original database, drag each folde
to the desktop from one identity. This creates an MBOX file. Switc
identities. Drag the MBOX files into the folder window of Entourage

You can delete the old folder after you are satisfied with the transfer

Sometimes updating software (including the OS) can cause problems wher
files go missing. See this link for help finding 'lost' files

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15

These are the Spotlight cache files not your data. They will not open becaus
they cannot find the Identity
-
Diane Ross, Microsoft Mac MV
Entourage Help Page <http://www.entourage.mvps.org/
Entourage Help Blog <http://blog.entourage.mvps.org/
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing lis
Twitter: follow <http://twitter.com/entouragehelp>

Previous Posts In This Thread:

My account disappeared and I can't access my old identity/emails/contacts
Version: 200
Operating System: Mac OS X 10.6 (Snow Leopard
Processor: Inte
Email Client: po

I opened Entourage 2008 (v12.2.3) this morning on my Mac Book Pro and my account had vanished. I opened a new one with the same info and the program is working again, BUT my contacts and saved messages are inaccessible (even though Finder's &quot;Search&quot; can see them. They are located in: <br
(User)/Library/Caches/Metadata/Microsoft/Entourage/2008/Main Identity/OT/OB/OM/2K <br
but double clicking to open them throws up a message &quot;Entourage cannot find this item It may have been deleted or renamed&quot;. <br
Any suggestions for restoring my original settings?

On 2/4/10 4:43 AM, in article 59bb23e9.-1@webcrossing.
On 2/4/10 4:43 AM, in article (e-mail address removed)2ac0

Entourage expects the Microsoft User Data folder to be in your Document
folder. For OS X users, that is the Documents folder in your User's folder
When Entourage opens in a new blank Identity, it is usually User error

Most likely you have accidentally moved your data. Hopefully, you have no
deleted the file. If you have deleted the trash, it is gone. Sorry

Select Switch Identity (under Entourage in the Menu bar) and see if your ol
identity is still listed

To find your old database, search for "Microsoft User Data" (without th
quotes). You can also search on "Office 2008 Identities" (replace 2008 wit
either 2004 or X if you are using an older version)

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

Sometimes updating software (including the OS) can cause problems where
files go missing. See this link for help finding 'lost' files.

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>


These are the Spotlight cache files not your data. They will not open because
they cannot find the Identity.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

Many thanks for this very clear response.
Many thanks for this very clear response. My wife has the laptop at work at the moment, so I will have to wait to try your fix! Fingers crossed. <br>
Oliver. <br><br>> On 2/4/10 4:43 AM, in article (e-mail address removed)2ac0, <br>

Many many thanks, Diane.
Many many thanks, Diane. Tried your solution when my wife got home and it worked. <br><br>Yrs, very relieved, <br><br>Oliver.

On 2/5/10 7:41 AM, in article (e-mail address removed)2ac0,It?
On 2/5/10 7:41 AM, in article (e-mail address removed)2ac0,


It?s a common mistake and is a very scary one. Glad you got your mail back.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>


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D

Diane_Ross_MVP

sorry to be so dumb, but i must have switched some setting somewhere that has
my Office 2008 Entourage email sent files hiding somewhere.
Click to expand...

Check the MLM under Tools > Rules in the Menu bar. You probably accidentally
created a MLM rule by accident when marking a message as junk.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>
 

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