My BCM history items have been replaced

[Lisa_VirtuosoAdmin]

This is very strange. I went to look up the history of two of my business
contacts and the history items have all been replaced with emails I've
received completely unrelated to their accounts. I've cleared the cache and
re-linked but the correct history items are not shown. In addition, the
"Add" button when clicked does not work anymore. Does anyone have any ideas
on how this may have happened, and how to resolve this issue?

Many thanks

 

[SSinha]

Hi,
BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.