My emails open up inside the "Notes" of my Business Contacts Business Manager

M

Michael Stein

Whenever I select a contact inside my Business Contacts
Business Manager, all my emails show up inside
my "Business Contact History" frame making it impossible
to use the "Add" feature. Can Someone help?

Thanks,

Michael Stein
[email protected]
 
S

Sue Mosher [MVP-Outlook]

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.
 
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