My macro Shortcut key does nothing!

[Jean Gagnon]

I'm using Word 2000 on Windows 2000 Pro. I created a macro that I
assigned to a keystroke manually (in tools, customize, keyboard...).
Nothing happens when I hit the shortcut key. I can go back to
customize-keyboard, and I see that the shortcut key IS assigned to my
macro. I removed the assignment and did it again. Same difference. I
even added the assignment in the AutoOpen() by adding to the key
bindings. Nothing. I can run the macro from the tools menu no problem.
I also created a toolbar button to invoke it, that works great.
I have tried keeping the macro and its assignment in normal.dot, and
I've also tried keeping it in a document file. Same difference.

I have no other programs installed that could intercept the keystroke.

I've pretty much given up on that and my users will have to use the
button, which sucks. I've seen a lot of cases where shortcut keys
don't work, so I have a lot of company. Is there a recognized flaw in
Word related to that?

 

[Howard Kaikow]

If I understand, the macro works when run using a toolbar button and the
keyboard shortcut is assigned in the same template as the toolbar.

If so, then I expect that the shortcut is not pointing to the correct macro.

Have you verified that the nothing else is assigned to the same keyboard
shortcut?

You should be able to use VBA to determine what is assigned to the
particular shortcut.