NAV suddenly interfering w/ Word & Excel startup????

[Jay]

Help! MS-Word and Excel working great yesterday; now takes
forever for either to open. I noticed at the bottom when
either tries to open "requesting virus scan". Huh??? Where
in blazes did that come from? I did not add/change any
programs from the previous day. I tried reboot, system
restore to 2 days ago, neither solved this problem. Any
ideas?
Thanks.

 

[steam3801]

Help! MS-Word and Excel working great yesterday; now takes
forever for either to open. I noticed at the bottom when
either tries to open "requesting virus scan". Huh??? Where
in blazes did that come from? I did not add/change any
programs from the previous day. I tried reboot, system
restore to 2 days ago, neither solved this problem. Any
ideas?
Thanks.

Yup - the old problem is back again (Office2000 and NAV2002 were
incompatible for the same following reasons)

It's the Office plug-in option in NAV.

It appears that during the last/recent round of upadtes, a new
navw32.exe was installed by NAV - nothing wrong with that, except it
now causes a clash with Office2xxx

The fix : Open NAV, select Options, choose Miscellaneous and untick
the option to enable Office plug-in

You don't loose any protection from viruses, things are still as safe
as ever (i.e. same level of protection from viruses) - that option is
just an unnecessary burden on your 'puter which you can well do
without.

You know it makes sense.
steam3801

 

[Ed The Most Grateful]

It was midnight. For hours, I had been fighting the
dreaded incredibly-slow-opening-requesting-virus-scan
nightmare that had come out of nowhere. Reloaded Office
a couple of times, horsed around with msconfig until I
was cross-eyed, considered throwing myself out of the
window until I remembered that my office is on the first
floor. As I was fondly eyeing a pair of scissors as a
sure-fire way out of this problem, I came across this
thread, cleverly figured out what the %#$@^! NAV meant,
followed the instructions and voila! my problem is
solved, the scissors are back in their rightful place,
life is good. To my new best friend steam3801, I can
only say, "I am not worthy." Thank you, thank you, thank
you and pooh on Norton, pooh on Microsoft, pooh on virus
hackers that put us in this spot in the first place.

Ed The Most Grateful

 

[mim]

In my experience, "requesting virus scan" always appears,
but briefly, upon opening a Word document, but today it
seems part of the whole slow-down process. As noted in
my own post, I've checked for virus and defrag and all is
supposedly okay, but Word and Excel are taking forever to
load.

 

[TF]

It is Norton Anti Virus. Open NAV and disable the Office Plug-in option.

In my experience, "requesting virus scan" always appears,
but briefly, upon opening a Word document, but today it
seems part of the whole slow-down process. As noted in
my own post, I've checked for virus and defrag and all is
supposedly okay, but Word and Excel are taking forever to
load.

 

[Mike]

oh my gosh...a life-saver...I have WASTED a LOT of time on this...

Thanks for the most valuable info on the net this week!!!

Norton should give us a one-year upgrade to NAV for free as token
compensation for this.
I'm ready to take a serious look at McAffee or perhaps NOD 32.

 

[Jay]

Thanks!!!

 

[melmore]

I encountered exactly the same problem this evening (01/08/04).
I also have the problem with PowerPoint.
When I open Word, Excel, or PowerPoint, the splash screen hangs
for maybe 30 sec., then I get the "Requesting Virus Scan" message
in the lower left corner of the application.
Reinstalling Office 2000 did not help. Restoring the system also
did not help.

If you rename Normal.dot, then you can get through the splash scree
quickly. However, the problem with Normal.dot returns, the next tim
you open an Office application.

I suspect there is a corrupted application file somewhere that does
not get cleaned out, when you delete and then re-installed Office

 

[melmore]

OK, this may help you. I followed the suggestion of the person, who ha
a similar problem with a Norton anti-virus program. I use McAfee.
did the following...
1) I changed a setting in McAffe, so that it would not scan anything i
my C:/Program Files/Microsoft Office folder.
2) I changed the Normal.dot file to a different name. (This might no
be necessary.)
3) I rebooted my computer
4) Word, Excel, and PowerPoint now opened normally and quickly.
still got the "Requesting Virus Scan" message in the application, bu
that is normal and was over in a couple of seconds.
5) I removed the scanning restriction on the Office folder in McAffee.
6) I rebooted again and Word, Excell, and PowerPoint still worked OK.

Whatever the problem was, it was gone.

Good luc

 

[SW]

Are you sure that NAV still automatically scans Office document when
you open them after making this change?

I had the same problem, and it does indeed seem to be the NAV update.
However, since I unticked the option to enable Office plug-in, I no
longer get a "Requesting Virus Scan" message in the status bar.

 

[Beth Melton]

I'm certain the Auto-Protect will still protect you.

I use NAV and it has caught two macro viruses in documents attached to
email. One was caught as the email came in and another as I tried to
open the document. The Office Plug-in wasn't enabled.

Now, there is some speculation that the Auto-Protect layer will not
scan password protected/encrypted documents but I can't say I agree
nor is it something I'm not willing to test. <grin> My thinking is if
the Auto-Protect layer is always 'working' then it would scan the
document once it is decrypted and alert the user.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/