Need Help Fast - Groove 2007

[Lisa]

Good morning everyone! I'm having a horrible time with Groove and I'm
curious if anyone has any suggestions. I need this for work and if I can't
get it fixed today I'll be unemployed. My employer has sent numerous
invitations all of which I have accepted for just one Workspace. I have
tried absolutely everything I can think of to try to fix this. The problem
is it is not downloading the information from her workspace and always says
that she is offline. There are other employees in the company who are online
and by my understanding of Groove this is not normal to be having this
problem. I have gone through the help menu and notticed something I have not
seen on any request. It states if you receive an invitation as an email
message you can do any of the following...see the inviter's contact
information, click info to see the number of current members and file
size...I cannot see that info and think this may be part of the problem. I'm
running out of time and ideas....any help would be so appreciated. Thanks so
much in advance.

 

[Bob I]

Perhaps asking in the group for groove would get you assistance quicker?

http://www.microsoft.com/communities/newsgroups/en-us/?dg=microsoft.public.groove

 

[John Milan]

If I go to the 'Groove Home Page' and click on the discussion link, it takes
me to the general office discussion with 'Groove' as a search term. Hence the
cross-posting. If someone at Microsoft could update the Groove home page with
a direct link to the discussion Groove group, that would be helpful.

Also, at least in my IE, Groove is not listed as one of the discussion
groups on the left-hand navigation view. That would also be helpful.

John Milan

 

[John Milan]

We have a couple clients who have seen odd behavior with respect to Groove
contacts showing always offline. I don't have an answer to that one other
than hopefully Groove is working on it.

I would recommend you try a couple scenarios, however.

1) Can you send your employer a Groove message?
2) Can you send a colleague a Groove message that they can forward to your
employer?

If either of the above scenarios work, then give a workspace a try as well.

John Milan
TeamDirection, Inc.