New messages do not show up in Outlook 2000 using VPN

[Jim V.]

I have a problem where a user is connected remotely using Outlook 2000
and VPN into our network.

When new messages arrive they do not automatically appear in the
Outlook inbox unless the user closes out of Outlook and goes back in.

Clicking Send/Receive has no effect. The VPN connction is not lost
nor is the cable (Road Runner Staten Island) signal.

No other remote users are experiencing this problem.

Any ideas?

Thanks,
Jim V.

 

[Lanwench [MVP - Exchange]]

Something in the connection is blocking UDP packets. If the user clicks on
another folder, and then back to the inbox, the items should be there. For
remote users, though, I generally recommend that they use an OST file and
work offline by default, with Outlook set up to sync every X minutes in the
background while online/offline - improves reliability. Not sure if this
will help...