New messages not showing in Inbox

[P]

Hi,
We use Outlook 2002 SP2. On a couple of desktops we do not
see new messages showing up unless we open an existing
message. Once we close the existing message, all new items
are there. When we try to click the Send/Receive icon, it
does not bring the new items. The Outlook client seem to
contact the Exchange server only when we open an existing
item. Any thoughts? Thank you. P.

 

[M.]

Could it be the 'views'? Did you change anything in the 'views'? Try
searching for 'Views' in the help file...

Good luck!


Hi,
We use Outlook 2002 SP2. On a couple of desktops we do not
see new messages showing up unless we open an existing
message. Once we close the existing message, all new items
are there. When we try to click the Send/Receive icon, it
does not bring the new items. The Outlook client seem to
contact the Exchange server only when we open an existing
item. Any thoughts? Thank you. P.

 

[Robert Crayk]

Sounds like UDP packets are being blocked, you may want to change the
polling method as per the registry fix in this article
http://support.microsoft.com/default.aspx?scid=kb;en-us;305572