New Office Updates Failed with Code 57A

[Dave L]

I have Vista Ultimate 32bit with Office Professional 2007 and used Windows
Update to download and install the new Office 2007 updates KB934670,
KB934062, KB934393, KB934655 and KB934173, but I keep getting an error 57A
which doesn't have any info attached to it. The intial error I received said
that I had program files that were in use and it could not update. I
restarted, shut down all running programs and I continue to receive this
error. I tried downloading each update and installing manually, but it still
didn't work.

Does anyone know how to fix this? Thanks!
Dave

 

[Heiko Buschatzky]

Hi Dave,

examine the logs files in temp folder (MSI*.LOG). In my case it was an
access problems with the RegKeys below HKEY_LOCAL_MACHINE\SOFTWARE
\Microsoft\Internet Explorer\MAIN\FeatureControl.
I took over the ownership of the RegTree or in some cases individually
Keys and set rights for the System Account.
After that voilà! Update functioned without problems.

Do you use the TeaTimer?

Heiko

 

[Dave L]

Thanks Heiko! The Reg Key was the problem. Thanks so much for your help!